Firstly, the bed was comfy and the breakfast was great. The madeleines, especially, were fantastic. All of the staff at the hotel were very helpful throughout. As other reviewers have said, there is currently building work ongoing to the facade of the hotel. Whilst I don’t really care about scaffolding on an inner city hotel, loud drilling started before 9AM - for a HOTEL, I don’t think this is acceptable. The room we were in didn’t have a safe/security box - which we found really strange (it was the only hotel in 10 we’ve stayed at which didn’t offer a safe). The en-suite didn’t have an extractor fan in it - which meant that odours and steam from the shower didn’t escape quickly. The air conditioning system didn’t work within the room - we had to go down to reception on both nights for reception to manually override and lower the temperature. Overall, a lot of issues (although fairly minor), and ultimately we slept okay and enjoyed our breakfasts - hence the 3/5 score.