The location, the price, and the hosts were excellent. However, acknowledging not every hotel you will stay at Europe will have large or adequate space, I have to say that our room which was just next to check in and with a street view was lacking in terms of adequate closet space(we had a couple of small shelves). Additionally, there were problems to include: a leaky shower head which sprayed over the enclosure door on to the toilet, a moldy shower stall, a moldy window, and a cold water tap that just dribbled a small amount of water. Lastly, I may be misinformed, but usually when a place is advertised as a bed and breakfast, breakfast is included. Overall, we were only there a couple of nights so my experience did not reach a level of checking out early to find a more suitable place, but I definitely think the Quayside, at least our room, needs updating and deep cleaning/repair! If other rooms were like ours I can't imagine how the Quayside has warranted a 4.5 star rating.