We stayed at the Ramada Whitecourt in February for a hockey tournament. In the planning stages dealing with the front desk staff was great. They were able to answer all of my questions and the hotel in general offered all services we were looking for (i.e. breakfast included in rate, a common space for the kids to play and eat team meals). However, upon arrival at the hotel our team was put in an old part of the hotel which you could clearly see never gets used or maintained. Windows were held shut with tree logs, walls were cracked, carpet was wet, lights were burnt out. We approached the front desk and had our team relocated to a different part of the hotel, which we thought would be better, but unfortunately it was not. Our team had reserved approximately 15 rooms. We had issues in the new rooms from visible mold, fridges that did not work, one fridge had not been cleaned out and was full of old food (the fridge was not plugged in...). The entire hotel has very visible water damage in the ceiling. Furniture has stains. The hot breakfast was decent and we liked that it was included in the price. The common space we had for the kids was great as it was an enclosed room where they could run around and have team meals. Issues we had with the space was there was no windows to open, and the AC was not working so it got very hot in there. Our biggest concern was with all of the water damage and visible mold - can't be good for guests staying in the hotel. Overall, the ladies at the front desk were very friendly and helpful. But we would not book at this hotel again. The pictures online posted by the hotel are not up to date and do not show the current condition.
Very Good
37 Reviews