Aar Hotel & Spa Ioannina

Terrible . No children's pool,no fresh bedsheets..,.. nothing.They didn't kept rules of our agreement . In the end,they asked us more money

Excellent anatomic coating, Best Business purpose location only 20km from Ioannina in a quiet place near Egnatia Autostrada , Large comfort rooms , very clean , helpful and accommodating stuff, excellent price. Nice Rich Breakfast. Fast Internet

Cozy and clean rooms. The spa area was satisfing. Variety of options at the breakfast. Kind and warm hospitality. Quiet environment in close distance from the city center. The massage treatment was an experience to remember and I strongly suggest it.

The hotel was really noisy. When we came back at 18:30 and until 23:30, children were running and shouting in the corridors, their parents were shouting even more and we were hearing doors from other rooms slamming all the time, which was making our room shake. We complained 3 times to the reception but nothing changed. At 7:20 in the morning, we woke up from the same noises which just got worse. We left the hotel, complained again and there was no intent of compensating us about this awful and stressful experience whatsoever. We literally spent 200 euro for services like food and spa (excluding the room's price) but apparently they do not value their clients at all. They are promoting their relaxation services but we left the hotel more tense, nervous and sleepless. The fact that they receive large groups, means that this probably happens all the time. They should close their bookings for individuals if they receive such groups, or at least give people a heads up. I visited the city for the first time due to a new client of mine, but now at least i know what hotel to avoid in the future. I guess you get what you pay for

The bathrooms with obviously superficial to non-existent cleaning (hair, dust) with a strong sewage smell, the floor dirty, the sheets & towels with black & yellow stains. We very politely asked the front desk to repeat the cleaning and give some solution to the smell issue where they assured us that they would take care of it. When we returned, to our great surprise, the rooms were in exactly the same condition. As the inconvinience continued at all leveles, one of the families decided to depart earlier as they could not stand the smell and poor cleanliness. (while the reasons for leaving were communicated repeatedly, they were asked to pay for all remaining days - which of course they refused!) Unfortunately, our bad experience was compounded by the rude behavior of the employees, the unheated lobby that was locked every day from 11:00 p.m., kicking people off the sofas, sending us to our rooms or out (we were told the phrase from an employee "come now, don't complain"), the otherwise rich but frozen (every day) breakfast, the front desk that also closed by lowering the blinds (fortunately there was no emergency during the evening), the neglected gym (3 machines in total and only one was working), the permanently covered indoor pool which, although with free entry, was only available by an appointment, which was never made available despite repeated requests for access). It should be noted that in addition to us, two other rooms complained about some of the same issues (drainage smell and dirt). The one star I am forced to give as a rating is flattering. If there wasn't occupancy throughout the wider area due to the Christmas season, it goes without saying that we would all have left on day one.