Hilton Garden Inn Snowdonia

Nice hotel, nice service and beautiful location.

It was fantastic it really was staff all very nice enjoyed our stay with you very clean high standard. Thankyou again

Bit of a strange one so far! Arrived to the hotel which is nice looking, clean and modern. I booked and then requested breakfast via the hotels own e-upgrade email. Got a confirmation email in return but it wasn’t mentioned when I booked in. As it was a long drive I wanted to just get my bearings when I arrived but the lady on the desk (very helpful, polite and approachable) had already started charging my credit card. It was then I had to mention the breakfast, if it’s not added at check in then it costs more on the day, not considerably more but it all adds up over a few days per person. Then to the room, excellent, clean, modern, comfortable and a nice place to be! Sorted. Came down after unpacking etc and went to the Spa to check out the packages available, the website has been hacked and links to some x-rated websites. The hotels own room TV still has the QR codes displayed which links to them. Use of the spa is steep! £35 for two hours which apparently includes a £5 discount for hotel residents. This lets you use the plunge pool and sauna/steam room. £70 a couple is a bit steep for 2 hours. Again, the confirmation email states it’s £30, not a big difference but money is hard to come by, then to the bar. Expecting hotel bar prices and find them, standard, only to notice a ‘discretionary service charge’ added. I had to queue for the pints and carry them back to my table, hardly onerous but I’m struggling to see which ‘service’ I received! No small, no forewarning just another dip into my pocket. I’m happy to tip, I just like to do it knowingly, I’m usually more generous. It all just added to a feeling of ‘squeeze!’. In my case I was likely going to spend the same amount of money anyway, I just like to do it on my own terms. Great hotel, great product, it does not meet the Hilton brand standard with the lack of attention to detail and leaves a little feeling of being ripped off when it doesn’t need to do that to gain the same result.

The hotel and restaurant are excellent. The staff is personable. The location is a bit in the middle of no where and disappointing, especially with Surf Snowdonia closed. If you're looking to explore Eryri National Park, look at staying in Betsw y Coed or another area.

The location was a great home base to explore Northern Wales. We went hiking and ventured to Conwy and Caenarfon as well. The rooms were nice with comfy beds and nice bathrooms. We all slept well, had good showers, and enjoyed the good breakfast. We will stay here again on our next visit.

Fantastic hotel and staff. Clean comfy beds. Great restaurant and shop

This hotel advertises a Spa and Gym hence why I booked and nothing was mentioned about the £20.00 per hour charge to enter the Spa. It was also not mentioned when I said at check in that I was going to use the gym and spa which by the way closes at 6pm and does not open until 9am. Decent gym but needs minimum 2 treadmills not one and no sanitiser wipes to wipe equipment down. Evening Meal was good go be fair but the cook/chef need a bit more training in cooking a poached eggs. Shocking. Also the sausages were really awful. Room was ok but only 4 small sachets of milk. There was a large under counter fridge in the room and take it in every room and was switched on but empty. Not even a biscuit..... I found this a total joke if they had fridges in all their 120 rooms with nothing in them. WHAT A TOTAL WASTE OF ELECTRIC and shows tge hotel sustainable commi**ents. The attitude of the lady in the spa reception was shocking along with the jumped up bloke I spoke to at hotel when I addressed the £20 entry charge. Don't know who he thought he was in his cheap suit but needs to get his facts right. This is the only hotel I've stayed in with Gym and spa and I've had to pay extra for Whoops tell a lie Village Hotel charge £5.00 fir use of gym and spa but that is fir tge evening and following day. The extra charges should be in the Extras section along with the extra charfe for breakfast . If the spa is not part if the hotel it should say so. The young girl in reception and the waiter's in the restaurant were fab but the member of staff changing the sign by the lift told me I need to live a little when I told him they were charging £20.00 for spa.