FincaMonteCristo
March 23, 2024
Visited Osa the 15th time and only 2nd time at Tiki Villas. The location is great, the service and room used to be great. Mismanaged and understaffed. Dissatisfied and disappointed. Why? We stayed in Villa 4 for 7 nights: the shower door doesn’t lock or slide easily, shower is a bit more that dripping, the toilet flushes non-stop, the sliding doors to the balcony lock with difficulty, one of the beds have ants. The railing of the outside shower is rusty and separated from the floor. Service: Staff struggle with food orders, one morning we waited 45 minutes for eggs and bacon, when only 2 tables were occupied. Everyday we were asked if room cleaning is needed, when the room is dusty; towels were changed only when requested, coffee refills replaced only when requested. You get the impression that the owner doesn’t care and this place is being squeezed out of any existing resource. The “end-game” for this place cannot be a bright one, unless maintained and managed. Not again.