Mercure Doncaster Centre Danum Hotel

Mercure Doncaster Centre Danum Hotel Reviews

Mercure Doncaster Centre Danum Hotel

High Street, Doncaster, DN1 1DN, United KingdomView Hotel Details
Mercure Doncaster Centre Danum Hotel
Mercure Doncaster Centre Danum HotelMercure Doncaster Centre Danum HotelMercure Doncaster Centre Danum Hotel
Check available rooms for your travel dates
We Price Match
1 night

Mercure Doncaster Centre Danum Hotel Guest Reviews

3.8/5
Good
30 review
Verified reviews
Location3.8
Amenities3.8
Service3.8
Cleanliness3.8
Filter by:
Sort by:
All reviews(30)
Positive reviews(21)
Reviews with photos/video(2)
Negative reviews(9)
Tonto Mactavish
Privilege Room with Two Double Beds or One Double Bed and One Sofa Bed
Stayed in Sep 2024
Family
2 review
5.0/5
Outstanding
Posted on Sep 24, 2024
A great hotel booked at the last minute. Two double beds in seperate rooms was ideal for us and our kids. Everything you could need was provided in the room. Location was perfect for Doncaster town center.
Guest User
Classic Double Room
Stayed in Jul 2024
Business travelers
1 review
3.0/5
Posted on Aug 10, 2024
Stayed for a couple of nights. Hotel was in need a refurb as carpets and rooms were quite worn and rooms need a refresh. Was ok for a short business trip and was situated in a good location.
Guest User
Classic Room-1 King Size Double Bed or 2 Single Beds
Stayed in May 2024
Travel with friends
1 review
3.5/5
Posted on May 4, 2024
Nice hotel , great location however the communication between staff was poor and I was informed I could have late check out however when arriving I was informed I could not have late check out. Noisy if your on the street side as bars open till late however the hotel supply you with ear plugs which doesn’t make a different. Cleaners were cleaning other rooms above me early in the monring which disrupted me even more. Nice hotel but many problems
Anton
Privilege Room with Two Double Beds or One Double Bed and One Sofa Bed
Stayed in May 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jul 16, 2024
Great helpful staff, good location! The room had comfy pillows
GameMaster
Classic Double Room
Stayed in Dec 2023
Travel with friends
3 review
5.0/5
Outstanding
Posted on Jan 28, 2024
Very good night spending with my girlfriend! Had a good time
Guest User
Standard Double Room
Stayed in Sep 2024
Business travelers
14 review
4.6/5
Great
Posted on Oct 1, 2024
It's less than 10 minutes' walk from the train station. The front desk girl and aunt are very nice. Breakfast is just like that, traditional English breakfast. The room is just right, not too big or too small, and the soundproofing is pretty good. The hotel is located in the downtown area. There happened to be a boxing match on the day I stayed there. Many bars downstairs were noisy until two or three in the morning, but the noise could not enter the room.
Original TextTranslated by Google
Bulagezhoupeigong
Standard Double Room
Stayed in Jul 2024
Business travelers
14 review
5.0/5
Outstanding
Posted on Sep 20, 2024
Very good:
Original TextTranslated by Google
joannealiceb
Stayed in Aug 2024
Business travelers
4.0/5
Very Good
Posted on Aug 11, 2024
Stayed over for UK Pride which was in Doncaster this year and have spotted this large hotel many times on other business stays as a volunteer for a national charity whilst visiting the city of Doncaster . Parts of the hotel are well used and run down but enjoyed room 213 bar the television where you could not turn off the blind persons audio description on the smart television set . Staff especially the reception staff looked after me well as they work excessively long hours bar one thing pronouns which need work on and education as they kept using male pronouns which is inappropriate to a non binary trans person like myself . Also being an Accor Silver rewards member they could not register my rewards or get their computer system to acknowledge my account . On the Friday I arrived the food I ordered was excellent consisting of nachos, Thai vegetarian curry and a Black Forest pudding which was welcome after a long journey from Northumbria. I slept well after supper from Friday night to 11 am Saturday morning and I joined the pride parade As I attended UK pride in Doncaster they stored my suitcase and kept it safely until I got my train to Beverley in the evening. A few tweaks and this good hotel could be excellent. As a regular traveller doing volunteer work I use Accor brand hotels regularly but as mentioned earlier in this review some of the reception staff at this Doncaster Mercure hotel could do with a wee bit extra training on how to address and treat non binary and transgender people. So I’d rate my experience 6 out of 10 for my stay and could do with some improvement
Response from Property: Thank you for taking the time to share your feedback on your recent stay at our hotel. We’re glad to hear you enjoyed parts of your visit, particularly your dining experience and the care our staff provided, especially in safely storing your luggage during UK Pride. We appreciate your loyalty as an Accor Silver member and your regular custom with us. We sincerely apologise for the issues you encountered during your stay. Your comments regarding the television settings and the inability to register your rewards account have been noted, and we will investigate and address these matters to ensure a smoother experience for all future guests. In particular, we are truly sorry for the misgendering you experienced. We understand how important it is to respect guests' identities and pronouns, and we recognise the need for improvement in this area. We will be implementing further training for our staff to ensure that all team members are educated on the correct use of pronouns and how to respectfully address non-binary and transgender guests. Your feedback is invaluable in helping us create a more inclusive and welcoming environment for everyone. We truly appreciate your kind words about your overall stay, and we are committed to making the improvements you’ve suggested. We hope you will consider staying with us again in the future and give us the opportunity to provide you with an even better experience.
Guest User
Stayed in Oct 2024
Other
5.0/5
Outstanding
Posted on Oct 7, 2024
Booked a suite for my partners birthday and it was immaculate set up a little surprise beforehand in the room and the staff couldn’t have been more accommodating couldn’t recommend a better place to stay in Doncaster, massive thankyou to Tegan, Hayley, Clare, Ebony and Elaine will definitely be returning soon
mattclare2006
Stayed in Sep 2024
Business travelers
3.0/5
Posted on Sep 18, 2024
Average mercury, been to wore, been to better. Staff very friendly, room was spacious, very noisy throughout the night with Lorrie’s/bins etc Breakfast was basic, coffee was good, no fried eggs, orange juice had ran out, and packet croissant, Car parking was a fair walk , would stay out of town next time.
Response from Property: Thank you for taking the time to share your feedback following your recent stay with us. We're pleased to hear that you found our staff friendly and appreciated the spacious room. However, we sincerely apologize for the disturbances you experienced during the night. We will be looking into ways to minimize noise and ensure a more restful experience for our guests. We appreciate your comments on breakfast and regret that certain items such as the orange juice and fried eggs were not available during your visit. We will review this with our team to ensure improvements are made and that the breakfast selection meets expectations in the future. Regarding the car parking, we understand the distance may have been inconvenient, and we will explore options to make this aspect of our guests' stay more comfortable. Your feedback is invaluable, and we hope to have the opportunity to welcome you back in the future, whether here or at another location, where we can provide a better experience for you.
Darren W
Stayed in Jun 2024
Business travelers
4.0/5
Very Good
Posted on Jun 20, 2024
Overnight stay; older building but rooms recently modernised and refurbished - nice and clean, inc bathroom. Decent choice for breakfast and hotel right in centre of the city with shops, bars, etc right on your doorstep. Staff helpful and friendly
Response from Property: Thank you so much for taking the time to share your feedback following your recent stay with us. We're delighted to hear that you found our rooms to be modern, clean, and comfortable, especially as we've recently refurbished them. It's also great to know that our central location made it easy for you to explore the nearby shops and bars. Our team will be thrilled to hear your kind words about their helpful and friendly service – we pride ourselves on making sure every guest has a warm and welcoming experience. We hope to welcome you back again soon!
Travel729139
Stayed in Jun 2024
Business travelers
2.0/5
Posted on Jun 18, 2024
Generally run down hotel a long walk through the town from the car park - hotel foyer smells musty - the bedroom was really small, , cups grubby, no double glazing so kept awake by noise of local bars on a Tuesday night Avoid - can’t believe it’s a Mercure!
Response from Property: Thank you for taking the time to share your feedback. We are truly sorry to hear about the issues you encountered during your stay and that it did not meet your expectations, particularly in terms of noise and the condition of your room. Please rest assured that we take your comments seriously. We are currently reviewing the concerns you've raised regarding cleanliness and the overall condition of the hotel. We apologise for any inconvenience caused by the noise from nearby establishments, and we're actively exploring ways to reduce its impact for our guests, especially those visiting for work. We understand your disappointment and regret that your experience did not reflect the high standards we strive to maintain as part of the Mercure brand. Your feedback is invaluable, and we will use it to improve the services we offer. Thank you again for your comments, and we hope you might consider giving us another chance in the future.
iandQ117MZ
Stayed in May 2024
Couples
5.0/5
Outstanding
Posted on May 25, 2024
Can't fault it, Staff great as always. Lucy was on reception at check-in along with another staff member whose name I didn't catch. Because of traffic on the A1, we arrived later than planned, and we couldn't be bothered to go out. So, we decided to just chill in our room for the night. Later in the evening, we meet Jamie and Lewis the Night staff. Having read the reviews, we were slightly anxious about the noise issue but barely heard anything all night. The room was large and clean, and the bathroom was also spotless. Down side the Zip and link bed started pulling apart in the night but easily sorted. We didn't eat in the hotel, so we can't comment on that side. Check out was painless. Hannah and Claire were pleasant and friendly. Even the parking warden, as I loaded our luggage into the car in the loading bay at the front of the hotel, was polite. I'm sure we'll return at some point.
Response from Property: Thank you so much for your kind review! We’re delighted to hear that you had a relaxing and enjoyable stay with us. It's great to know that Lucy, Jamie, Lewis, Hannah, and Claire helped make your experience memorable, and we'll be sure to pass along your compliments to them. We're glad that the noise didn’t cause any issues and that your room was clean and comfortable. We apologise for the inconvenience with the bed, but it's good to hear it was an easy fix. Hopefully, next time you stay with us, you'll have the chance to try our restaurant as well! We look forward to welcoming you back soon. Safe travels!
Guest User
Stayed in May 2024
Business travelers
5.0/5
Outstanding
Posted on May 22, 2024
Very pleasantly ‘chic’ appointed reception. Staff were very attentive and pleasant with a family feeling. Rooms were comfortable and clean. Very large room. Slept well. Bathroom clean and modern. Overall I’d say for a 3* offering this place at least hit the mark. Impressed overall.
Guest User
Stayed in Apr 2024
Travel with friends
4.0/5
Very Good
Posted on Apr 14, 2024
I was dubious about this hotel due to some of the reviews on here. I was pleasantly surprised when we arrived. The staff were really friendly, our room was spotless and the beds were really comfy. The only downside for me was the noise. Whilst I wasn't expecting peace and quiet on a Saturday night in a city centre, it was noisier than other city centre hotels I have stayed in. Although they do provide earplugs, which we didn't find until the morning. The hotel is really well located, and great value for money. Despite the noise, I would still stay here again.