Guest User
May 30, 2024
I had an event booked with the central hotel in the ballroom for 70people. The day before, I was called to say I would only be getting half the ballroom, there was a partition down the middle. Upon arrival I realised we had been double booked there was an event on in the other half of the ballroom. As a guest attempted to order a drink, they were told that management informed them not to serve alcohol, I had spoken on the phone that morning about the bar being open to presumably the manager, Alvin. Then the manager took me out of the ballroom to discuss the issue and said he never told the barstaff that. After the meal we had a DJ booked, which I had emailed a lovely staff member called Shouna about multiple times, aswell as spoke to a women on the phone and was given the go ahead and was told the bar would serve until late. Multiple times throughout the night the manager, Alvin, spoke rudely to guests telling them to come inside from the smoking area. Then at 11:20 I was asked to follow him intot he hall, where he told me guests had been complaining about the music(which he knew about the whole time) and he had asked the DJ to turn it down, upon speaking to the DJ I learnt he asked once and then music was as low as the speakers would allow. Alvin would not listen to this at all. I am appalled by this decision as I had been repeatedly told that a Dj would not be an issue, and what did the hotel expect from the noise, im sure this isn’t the first event with music held in this hotel before. At 11:30 Alvin demanded the DJ turn off all music, and then proceeded to get both barstaff and security to force everyone to leave. Guests who had ordered and paid for drinks were not given them, and not offered a refund. Another guest during the night was upcharged €8.70 for a drink that cost €5 from all other staff. On a positive note the food was rather nice, but the experience on a whole was shocking. I can safely say I doubt I or any of my guests will be returning to the central again. I have not been offered any kind of a refund or compensation for the early cut off, quite disappointed.