Banyan Tree Dongguan Songshan Lake Reviews

Hotel transportation We drove here from Guangzhou, and the journey took about an hour and a half. The hotel has a large underground parking lot, and the second floor below ground is equipped with charging piles, which is very convenient. Facilities Because it is a new hotel opened this year, the facilities are very new and complete, and the hair dryers are all Dyson~ Service Speaking of service, I really have to praise our angel housekeeper Belen! She took the initiative to contact us before check-in. The early communication was very detailed and smooth. She knew what the guests needed and could handle every point very well, making the guests feel the sense of ceremony and the feeling of being at home. It was really worry-free and comfortable. The good housekeeper who always considers the guests must be praised. She has made great contributions and hard work in this happy journey. It is a pity that I did not thank Belen in person. We made an appointment to see you next time~ Food Breakfast is 7:00-10:30. It is best to go early on weekends. If you are late, you have to queue up and some things will be gone once they are used up. For example, the most famous roast goose rice noodles are delicious. First come first served. The restaurant also makes rice noodle rolls, fried buns and various porridges. Thanks to Wang, the manager of the food and beverage department, the lovely lady let us realize the freedom of milk tea. It was so happy to drink~ Details It is so true that details determine success or failure. A big reason why I like Banyan Tree is that the details are so good. In addition to the high quality and affinity of the service staff, the hotel also has good details. I like the incense service provided by the hotel. Whether it is essential oil or incense sticks, the smell is very good. There are mosquito coils outside the hot spring, which is also great. There are too many mosquitoes in the south, and this is very necessary. When drinking coconut and eating snacks outside the lobby, there is also mosquito repellent floral water to spray, which is also very humane. This trip is very happy, and the inspiration is to stay in all Banyan Tree hotels across the country! I hope the hotel will do better and better- ̗̀(๑ᵔ⌔ᵔ๑)

I saw a lot of negative reviews before checking in, and this check-in was during the peak season of the May Day holiday, so my expectations before checking in were not high. But after my personal experience, I personally feel that Banyan Tree Songshan Lake is quite good and meets the standards of Banyan Tree overall. In terms of service, the housekeeper will contact me the day before check-in, and we can communicate various needs during the stay after adding WeChat. The hotel staff I met during the stay will take the initiative to greet the guests and have a friendly attitude. It is really not easy to maintain such a service level during the May Day holiday. I would like to thank BELEN from the Guest Relations Department for her professional, enthusiastic and thoughtful housekeeper service, and Wu Yun from the lobby bar for her thoughtful and meticulous service. Your high-quality service is the most satisfying part of my stay this time. The public area is elegant, the decoration is not luxurious, but the design is quite high-end, suitable for leisurely strolls and slow experience. The disadvantage is that the hotel is not large and some areas are still under construction. The room is in a new Chinese style, the design is quite satisfactory without much breakthrough, the hardware is very new and the brand is also high-end, and there is no much decoration smell. However, the pots of plants placed on the balcony have withered and yellowed, and the hotel needs to replace them in time. Overall, Banyan Tree Songshan Lake still has some areas to improve, but it is still worth recommending. There are various complaints online. After all, the hotel's basic room rate is close to the level of high-end hotels, and guests will definitely evaluate various details with higher standards. The hotel needs to continue to improve and position itself well.

My family was very satisfied with this staycation. The Banyan Tree Hotel team provided professional and meticulous service. The hotel contacted us in advance to confirm the check-in time. Because my child has allergies, we arranged a high floor and an air purifier in the room. Special thanks to the housekeeper Vincent for his warm service, which made my family's stay experience more comfortable.

It was the right choice to stay at Banyan Tree Songshan Lake on the anniversary. First of all, I would like to thank the manager Belen for her thoughtful service. From the time I confirmed the order to the check-in and check-out, this little beauty (she is really beautiful in real life and has a sweet smile) arranged everything you thought of and didn't think of. She perfectly fulfilled the high-end positioning and high-quality service of the Banyan Tree brand. It's great👍 The hotel is very new and has only been open for half a year. The handsome men and beautiful women at the front desk are warm and polite. Accommodation: The room is large, comfortable and clean. The hygiene and night bed service of the room during the stay are very well done. Thanks to the beautiful woman who helped to clean the room. Eat: The food in the restaurant is rich and delicious, and the waiter service is thoughtful. Play: The outdoor and indoor swimming pools are very clean, and the outdoor swimming pool has a very beautiful view. It is a must-check-in point. The items left in the indoor swimming pool were properly preserved. The next day, I found that I could get them back at the swimming pool service desk. The service is really good. There are many Internet celebrity check-in attractions in the hotel, where you can take blockbuster photos. In summary, the service is very good, the software and hardware are super good. If you want to go on vacation, relax, and be in a daze, this is an inevitable choice and worth going. I will come again next time if I have the chance! 👍

Although I only stayed for one night, I experienced a lot of new things. First of all, I boldly tried to make my own cocktails. The hotel room provided very professional tools, which is worthy of a resort-style hotel. The hotel's breakfast is in the Miyan Restaurant, which is very rich! The next morning, after eating and drinking, I borrowed a bicycle from the hotel and rode around Songshan Lake. The scenery was very good! The only drawback was that the air conditioner in the room was a bit loud at night, which should not be the case for a hotel of this level.

The first Banyan Tree in Guangdong, the environment is elegant and quiet, the facilities are complete, maybe it is newly opened, the training of some waiters is not in place, there is room for improvement. Thanks to the housekeeper Yoyo for the thoughtful and careful service during the stay. She added WeChat to communicate in advance and tried her best to meet the various needs of the guests. When she learned that we were celebrating our anniversary, she carefully prepared a cake and delivered it personally. The service was really considerate 👍

This unexpected travel experience comes from Banyan Tree Thanks to @Belen for the meticulous service throughout the whole process From personalized service customization before check-in To the organization of special activities during check-in It interprets the warmth of Banyan Tree Dongguan Thanks to Banyan Tree for the courtesy, thank you @Belen👍

The hotel is located in a beautiful environment, with unique garden landscape, complete guest room facilities, and a sense of luxury. The food quality of the buffet and Chinese restaurant is also worthy of the Banyan Tree level. The customer service lady Belen is even more considerate and provides a wonderful experience for staying.

Experience of staying with pets: 1. Really pet-friendly, with pet mats and plates. There are also pet meals available for ordering (charges apply). The pet room is odorless and clean. 2. It is recommended that the trash can in the pet room be covered, as the puppy has been digging out the trash can. Room facilities experience: 1. The details and materials of the decoration are very good, and the mattress is super comfortable! (I'm curious about the brand!), and the supplies are also sufficient. The hair dryer is Dyson. 2. It is very praiseworthy: the swimming pool in the villa room is changed for each guest. I have sensitive skin and I feel very comfortable after swimming without any abnormalities. 3. The mineral water supplies are super sufficient! ! ! Thank you very much! ! Service experience: My housekeeper Wang Xiaoer is super super good! He will respond actively to any request at any time! He arranged it for us~super super good! ! Public facilities experience: 1. The green area is super super large, and I feel very comfortable as soon as I come in. The aromatherapy in the lobby is also very good! 2. There is no elevator on the second floor below ground in the parking lot... You have to swipe your card to charge the tram! ! But later I found a NIO charging station in another area that can scan the code~ In general, it was a very pleasant stay experience. I will come again next time if I have time^_^

First of all, I would like to thank Alice for her full assistance during my stay. There were more than 10 people on this trip, and Alice effectively communicated and solved all the big and small problems of the guests. ---- As the first Banyan Tree in Guangdong, everything from the decoration, green plants to the products of the Chinese restaurant is remarkable. The only drawback is that the children's playground is too small and not suitable for parent-child travel. The Swiss rolls in the lobby bar are very good, you can try it! I encountered a shooting activity when checking out. To be honest, it really affected the guests' travel.

Stayed for two nights, the environment is good, but the science park near the newly opened hotel is not yet completed Advantages: 1. Nice scenery, large rooms, all with hot springs 2. The staff is enthusiastic, and the front desk yoyo confirmed the two check-in needs a few days in advance and arranged a baby bed~ 3. The spa technique is good, the environment is good, and the front desk also took the initiative to inform the discount channels Disadvantages: 1. Some details in the room are not particularly in place, for example, a faucet buffer raft is broken, and the room safety lock cannot be pressed. Generally, new hotels rarely have such problems 2. The hotel design is winding, and the signboard is not obvious. It took a long time to find the spa from the front desk 3. The children's playground is small. If the hotel is positioned as a parent-child hotel, it is better to develop more children's playgrounds in the future The weather was bad this time, and the outdoor swimming pool was not open. I will go there again next time I have a chance~

I like the hotel's sunset ceremony, and always ring the singing bowl when going to the store and sap. The hotel's unique fragrance left a special memory. The housekeeper Belen's name is very special. I searched and found that it is Italian. She is about the same age as my daughter, and it happens to be my favorite country. It feels a bit like fate. I told her that it was my wedding anniversary and hoped to have a special arrangement. Although it was not met, I was also told that I could order flowers, but I had to prepare them one day in advance. I was given snacks and fruit plates as gifts, which were better than nothing. It was a small regret, but I have learned from the experience and will make up for it next time.

A very good experience. The facilities are smart and brand new. It is more comfortable than the Banyan Tree I stayed in before. Smart and well-received. Pet-friendly. Thanks to Wang Xiaoer for the considerate service throughout the whole process. He always responds to requests. I am very touched. He is a serious person. He gave me a very good experience. I will stay here again next time. Manager Cui of the catering department is also very attentive. The room service is very good and the dishes are delicious. I have tried Baiyun Chinese Restaurant and Thai Restaurant. It is great! The spa experience is also good. The Banyan Tree closest to Xiamen will come many times.

This stay at Banyan Tree Songshan Lake Dongguan was an unforgettable birthday trip. The environment here is elegant and quiet, and the facilities are first-class, but what impressed me more was Yoyo's excellent service, very thoughtful, careful and professional attitude. After learning that it was my wife's and my birthday, Yoyo carefully prepared a birthday surprise for us, which made me feel very warm and touched. Her service was really considerate and I give it a five-star rating! I strongly recommend everyone to come to Banyan Tree during off-peak hours to experience it, I believe you will not be disappointed!