Ascott Songshan Lake Dongguan Reviews
Ascott Songshan Lake Dongguan
Building 4, No.268 West Changfu Road, Dongguan, ChinaView Hotel Details
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Ascott Songshan Lake Dongguan Guest Reviews
4.7/5
Outstanding
425 review
Verified reviewsLocation4.7
Amenities4.7
Service4.7
Cleanliness4.8
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All Reviews(425)
Positive reviews(417)
Reviews with photos/video(88)
Friendly front desk staff(60)
Large rooms(48)
Many amenities(25)
Near shopping area(23)
Perfect for business trips(20)
Stayed multiple times(9)
Excellent room layout(7)
Great swimming pool(6)
Negative reviews(8)
Guest User
Executive Studio Apartment
Stayed in Jun 2024
Family
23 review
Posted on Jun 17, 2024
The hotel is near the lake, which makes its location ok if you are willing to visit it. If you would go to the downtown, then the location is terrible because it takes an hour to arrive by car. Around the hotel there’s not much.
The room is nice with planty of amenities (kitchenware, washing machine, etc.) but not super clean (found hair in the bathtub).
Breakfast is not up to the standards and it’s quite poor.
Swimming pool is okish, nothing fancy and not very deep (just 1.2m). The guy working there staring at you all the time is not pleasant too.
Would I come back?
I guess not.
Response from Property: Dear distinguished guest,thank you very much for staying at Ascott Songshan Lake Dongguan and giving us valuable comments. First,thank you for your satisfaction on the room amenities. For the above problem you mentioned(quality of breakfast and room cleanness), we've immediately reported these issues to the hotel management group and will soonly make corresponding adjustment. We are about 3kms from the Songshan Lake which will take 10mins by car to get there and about 20kms from the downtown which will take about 45mins by car to get there if the traffic is good. And we send an attendant around the swimming pool is for the guest's safety. Sorry this made you feel unpleasant. We hope you can give us one more chance to see our progress. We look forward to bringing you different surprises when you check in next time.
XDLU
Executive Studio Apartment
Stayed in Apr 2024
Business travelers
11 review
Outstanding
Posted on Apr 26, 2024
Great hotel, nice & clean, spacious with all the amenities you could want for short or long stays. Equipped with kitchen & cooking utensils, fridge, freezer, washing machine.
Would highly recommend to all travelers. Value for money.
Will be staying there again when next in Songshan lake area.
Response from Property: Dear distinguished guest, thank you for your stay at Ascott Songshan Lake Dongguan and your comments on the hotel's satisfaction. Glad to know that you like and satisfied with our amenities and service. Providing you with sincere, warm, considerate service is our pleasure. We look forward to your next visit, we wish you a happy life, thank you.
Guest User
Executive Suite - 1-Room
Stayed in May 2024
Friends
2 review
Very Good
Posted on May 20, 2024
View ok
Response from Property: Dear guest,thank you very much for staying at Ascott Songshan Lake Dongguan and giving us valuable comments. We are sorry to bring you unpleasure experience.We will soonly make corresponding adjustment according to your coments.We hope you can continue to pay attention to us, and look forward to bringing you different surprises when you check in next time.
Xavier
Executive Suite - 1-Room
Stayed in Apr 2024
Business travelers
9 review
Great
Posted on May 2, 2024
This is a business hotel. The room is spacious and new. But the breakfast is limited in choice.
Response from Property: Dear guest,thank you very much for staying at Ascott Songshan Lake Dongguan and giving us valuable comments. For the above problem you mentioned, we've immediately feedback to the food and beverage department, and make corresponding adjustment. I hope you can continue to pay attention to us, and look forward to bringing you different surprises when you check in next time.
新大饼
Executive Studio Apartment
Stayed in Jun 2024
Business travelers
17 review
Amazing
Posted on Jun 21, 2024
Good value for money. Quiet area with a good number of food choices nearby.
Response from Property: Dear distinguished guest, thank you for your stay at Ascott Songshan Lake Dongguan and your comments on the hotel's satisfaction. Glad to know that you like and satisfied with our location.We wish to have your full five stars coment next time. Looking forward to your next visit, we wish you a happy life, thank you.
Guest User
Executive Suite - 1-Room
Stayed in Feb 2024
Friends
3 review
Outstanding
Posted on Mar 11, 2024
Thank you very much at the front desk. She also helped us change the bedding for free because we got wet by accident.
Response from Property: Dear distinguished guest, thank you for your stay at Ascott Songshan Lake Dongguan and your comments on the hotel's satisfaction. Glad to know that you like and satisfied with our service. Providing you with sincere, warm, considerate service is our pleasure. We look forward to your next visit, we wish you a happy life, thank you.
Jacqueline
Executive Studio Apartment
Stayed in Dec 2023
Business travelers
6 review
Great
Posted on Dec 22, 2023
Overall everything is so good, I guess that’s the best hotel / service apartment in Dong Guan.
The staff in hotel are very nice and polite. Thanks the cleaning lady who help me to clean my room , she tidy up speedy and she have a very warm heart, . She found I am not feeling well during my visit. She gave me extra water and tell me to drink more water. Thanks for the lady in front desk 小謝，who being very considerate and polite. 🥰🥰👍👍
Response from Property: Dear distinguished guest, thank you for your stay at Ascott Songshan Lake Dongguan and your comments on the hotel's satisfaction. Glad to know that you like and satisfied with our service.Thank you for your admiration on the receptionist and room attendant's service.Providing you with sincere, warm, considerate service is our pleasure. We wish to receive your five star comments next time.Looking forward to your next visit,wish you a happy life, thank you.
PIERRE PINEL
Executive Suite - 1-Room
Stayed in Apr 2023
Solo travelers
2 review
Outstanding
Posted on Apr 19, 2023
Very clean and modern service apartment. Very convenient if you want go for hair cut just near by or food or take taxi to quickly anywhere nearby. Flat is quite big and great for a good rest or cooking quietly while watching TV with international channel. Only missing TV5 the French one
Response from Property: Dear distinguished guest, thank you for your stay at Ascott Songshan Lake Dongguan and your comments on the hotel's satisfaction.Glad to know that you like and satisfied with our service.Providing you with sincere, warm, considerate service is our pleasure. We look forward to your next visit,we wish you a happy life, thank you.
Anonymous User
2 Bedroom Premier
Stayed in Apr 2023
Friends
3 review
Outstanding
Posted on Apr 8, 2023
We just checked out today. The service of the hotel is excellent. The staff are really good in particular Will, the receptionist who is so responsive and helpful to take care of our requests. As we would like to have three rooms on the same floor though he cannot fulfill us all but my friends’ rooms were upgraded and we are all happy with an enjoyable stay. Special thanks to Will!
Response from Property: Dear distinguished guest, thank you for your stay at Ascott Songshan Lake Dongguan and your comments on the hotel's satisfaction.Glad to know that you like and satisfied with our service.Providing you with sincere, warm, considerate service is our pleasure. We look forward to your next visit,we wish you a happy life, thank you.
Guest User
Studio Premier
Stayed in Jun 2023
Couples
1 review
Outstanding
Posted on Jun 19, 2023
The receptionist, Ms Tse is so nice and polite. The room is cosy and big. There are many restaurants in the downstairs s Plaza and will have a new supermarket soon. And of the big supermaket and night market is located the back street of hotel. The swimming pool is requested to the guests to wear swimming cap. I had a wonderful time in this hotel.
Response from Property: Dear distinguished guest, thank you for your stay at Ascott Songshan Lake Dongguan and your comments on the hotel's satisfaction. Glad to know that you like and satisfied with our service and environment. Providing you with sincere, warm, considerate service is our pleasure. We look forward to your next visit, we wish you a happy life, thank you.
Guest User
2 Bedroom Premier
Stayed in Jan 2024
Family
16 review
Outstanding
Posted on Jan 4, 2024
good imagine
Response from Property: Dear distinguished guest, thank you for your stay at Ascott Songshan Lake Dongguan and your comments on the hotel's satisfaction. Providing you with sincere, warm, considerate service is our pleasure. We look forward to your next visit, we wish you a happy life, thank you.
Micho82
Executive Studio Apartment
Stayed in Sep 2021
Solo travelers
13 review
Very Good
Posted on Oct 10, 2021
Location was slightly disappointing as we expected to be by the lake; however, there were a lot of local eateries nearby.
The room is amazing, everything expected and more and the service is great especially nice touch with a robot delivering. Breakfast could be improved as most of the time it was cold.
Response from Property: Dear guests, thank you for staying in our hotel and sharing your valuable comments. It's a pity that you didn't get a satisfactory check-in experience this time. We are deeply sorry for the problems you mentioned, and we will actively improve them! We hope to provide you with perfect service again in the near future. Hotel Management
Eastern native
Executive Suite - 1-Room
Stayed in Nov 2021
Family
13 review
Outstanding
Posted on Nov 27, 2021
Lovely stay
Zuoditiedemaomi
Executive Studio Apartment
Stayed in May 2024
Family
2 review
Outstanding
Posted on May 4, 2024
Very good, it's simply the ceiling of an apartment-style hotel, with all the facilities you need, including a refrigerator, washing machine, microwave, and cooking facilities. It is very suitable for a family trip or a short stay. The area is quite large, with a cloakroom, a living room, dining table, and tableware. Shopping nearby is also very convenient, with a large supermarket. I came to Songshan Lake and stayed here for two days. Thanks to Miss Xie at the front desk for her excellent service. I will stay here again next time I come to play.
Original TextTranslated by Google
6/7
Response from Property: Dear guest, thank you for staying at Ascott and for your satisfaction with our room facilities, location and service. All Ascott rooms are equipped with washing and drying machines, refrigerators, microwave ovens, bread machines and other facilities to provide convenience for family travel. Thank you for your full score evaluation this time. Your recognition is the driving force for our progress. We strive to do better and hope that you will have a more satisfactory hotel experience when you visit again~
Guest User
Executive Studio Apartment
Stayed in Apr 2024
Family
1 review
Outstanding
Posted on Apr 5, 2024
The room is so big, the facilities are new and clean. It is equipped with a washing machine and a microwave. You can also cook your own meals. The price-performance ratio is very high. There are a lot of places to eat downstairs, which is very convenient. Xiao Xie, the receptionist at the front desk, has a good service attitude and is patient! Thumbs up
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Ascott Dongguan. I am honored to receive your full praise. I am very happy to know that you are satisfied with our room facilities and front desk services. Your recognition is the best encouragement for us. You Convenience, your happiness, and your satisfaction are our constant pursuits. Remember to come back often when you have time, and we look forward to your stay again.
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