Langsheng Dongguan Songshan Lake (Dalang Wool Weaving Zhongxing Branch)

Langsheng Dongguan Songshan Lake (Dalang Wool Weaving Zhongxing Branch) Reviews

Langsheng Dongguan Songshan Lake (Dalang Wool Weaving Zhongxing Branch)

118 Fukang Road, Dongguan, ChinaView Hotel Details
Langsheng Dongguan Songshan Lake (Dalang Wool Weaving Zhongxing Branch)
Langsheng Dongguan Songshan Lake (Dalang Wool Weaving Zhongxing Branch)Langsheng Dongguan Songshan Lake (Dalang Wool Weaving Zhongxing Branch)Langsheng Dongguan Songshan Lake (Dalang Wool Weaving Zhongxing Branch)
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Langsheng Dongguan Songshan Lake (Dalang Wool Weaving Zhongxing Branch) Guest Reviews

4.6/5
Very Good
537 review
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All Reviews(537)
Positive reviews(523)
Reviews with photos/video(87)
Friendly front desk staff(54)
Large rooms(52)
Classy environment(44)
Delicious breakfast(34)
Perfect for business trips(28)
Convenient parking(12)
Stayed multiple times(10)
Has rooms for families(6)
Negative reviews(14)
Guest User
Deluxe Queen Room
Stayed in Feb 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Feb 10, 2024
Super great stay experience! I didn't expect that the hotel facilities are so complete, including a gym, laundry room and small conference room. There is also a coffee shop in the hotel lobby, which is a must for business travelers. When you get up in the morning, go downstairs to have a cup of coconut latte. Breakfast also includes freshly cooked soup noodles. This service is only available in five-star hotels! The point is that the fees are super cheap! I will continue to stay here next time I go back to China for a business trip! ! By the way, the room and bathroom are very clean, even the germaphobes can't fault it, and the hygiene is very good! !
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Guest User
Executive 2-bed Room
Stayed in Dec 2023
Business travelers
5 review
5.0/5
Outstanding
Posted on Dec 3, 2023
Facilities: Newly opened, very good👍 Health: Very clean! Environment: Comfortable and quiet! Service: Feel at home! I was on a business trip to Dalang and saw this hotel recommended by Ctrip! Really satisfied! The waiter in the hotel lobby was very enthusiastic ❤️ and helped me upgrade my room! The room is huge! The three of us stayed together and were very satisfied! The washing supplies are great! Breakfast tastes great! Next time you go on a business trip, this hotel will be your first choice! It really made me feel at home!
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Response from Property: Dear customer, thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of the guests. At the same time, we are honored to provide you with the best service and sincerely look forward to it. See you again and wish you a happy life!
Tomy
Executive Queen Room
Stayed in Aug 2023
Business travelers
10 review
2.0/5
Posted on Aug 29, 2023
Facilities: Facilities are pretty good Environment: The surrounding area is like a clothing city, so eating is more convenient. Breakfast: Breakfast is okay. The waiter couldn't tell you where the noodle stalls are toppings, and there's no sign. Service: The front desk service is really bad. It’s not difficult to ask questions. This is the first time because the front desk will not choose an IKEA hotel.
Original TextTranslated by Google
Response from Property: Dear guest, hello, thank you for visiting Dongguan Songshan Lake Langxess Hotel, and thank you for your recognition of the hotel facilities and breakfast. The hotel is adjacent to the China Dalang Wool Textile Trade Center, and is surrounded by wool textile industries; inside the nearby Global Building There are supermarkets, cinemas, restaurants, etc., which is very convenient. I'm very sorry that I didn't give you a perfect check-in experience. Maybe the waiter didn't understand the meaning of "toppings", so he didn't have clear instructions. I'm deeply sorry! The hotel attaches great importance to training to strengthen service quality and has been well improved. We look forward to your visit again and wish you happiness every day!
Guest User
Deluxe Queen Room
Stayed in Oct 2023
Business travelers
32 review
1.0/5
Posted on Oct 21, 2023
Overall good value for money. I booked 4 rooms for two nights on a business trip. When I checked in again the next day, the room smelled strongly of cigarette smoke. I called the front desk on the hotel phone but no one answered within 10 minutes. I went upstairs to check it out a minute ago. There were two people at the front desk. Later, I couldn't use the mobile phone number I left for the platform to contact the room change. After the aunt entered the room, she confirmed that the smell of smoke was very strong. I don’t know if the hotel will just let you check in without taking care of the room like this?
Original TextTranslated by Google
Response from Property: Dear guest, thank you for visiting Dongguan Songshan Lake Langxess Hotel. We are very sorry that we did not give you a perfect stay experience. After checking that the phone line in the room you stayed in was cross-connected, the front desk was unable to answer the call in time. At the same time, we also checked the hotel room. Regarding the smoke smell problem, we have arranged for guest room staff to remove smoke. The hotel attaches great importance to each customer's check-in experience. We will strengthen room inspections and improve service quality. We look forward to your visit again. I wish you a happy every day!
Shiboniua💕
Deluxe Suite
Stayed in Aug 2023
Business travelers
2 review
1.0/5
Posted on Aug 9, 2023
The environment is okay, but the staff is very chaotic and disorganized. It seems that everyone doesn't know what they are supposed to do. It took an hour to issue an invoice after checking out... which is outrageous.
Original TextTranslated by Google
Response from Property: Dear guests, I am really sorry. Due to the huge number of guests checking in recently, the ladies at the front desk have been extremely busy, and there are many new employees, resulting in inadequate work arrangements. It is indeed our dereliction of duty. We will use stricter regulations to improve our service quality. At the same time, we will strengthen training for new employees. Only those who pass the assessment can take up the job. We hope to give you a perfect check-in experience next time. Thank you for your support!
Guest User
Executive Queen Room
Stayed in Aug 2023
Business travelers
7 review
2.5/5
Posted on Aug 7, 2023
I feel like the front desk staff needs some further training. 1 After checking in, I entered the room and found that it was a parent-child room, not the room type I booked. I went downstairs to the front desk to find out and told me that they had upgraded the room type for me. It was strange. Normally, when upgrading a room type, you will definitely tell the customer when you check in, but no one informed you. I 2 When I returned to the room, the front desk called me and told me to cancel the upgrade and change me back to the room type I originally booked? ? ? The reason is that a customer happened to want this family room type. I have never seen this kind of business before. It is the first time I met this hotel and I don’t understand what the front desk of this hotel is thinking. Did you get the wrong room type from the beginning or did there really be customers who wanted this room type? If it's the latter, then I can only say that if you don't change, your business won't last long. 3. The drain valve of the bathroom sink is broken. Doesn’t your cleaning aunt know? I finally got it up, but the cleaning aunt pressed it down for me again, and it took me a long time to get it up. 4 When I checked out, I was told that one of the rooms could not be invoiced and needed to be invoiced on the Ctrip app. I opened Ctrip and saw that it could not be invoiced. I needed a hotel invoice. The front desk actually asked me to contact Ctrip to see that I was a little angry before helping me invoice the amount. It was still wrong. I showed the amount of my Ctrip order and the front desk knew how much to pay.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for your stay and your detailed review of our hotel. From your review, we are sorry to see that your stay did not meet your expectations! Due to the large number of new employees, the rooms are relatively full, resulting in the wrong room type. Thank you for your reminder. We have strengthened the training and assessment of employee service details and operating procedures. The drain valve of the bathroom sink has been processed. Due to the invoicing rules of the platform, invoices for business travel orders are invoiced by Ctrip, and invoices for other orders are invoiced by the hotel. Due to negligence, I did not clearly note the amount of invoices that can be issued. We apologize for the unpleasant experience! We apologize again. We have been continuously improving our service levels. We sincerely look forward to your visit again and your supervision. I wish you a happy life!
Ayuxianshengi
Deluxe Queen Room
Stayed in Aug 2023
Business travelers
6 review
2.2/5
Posted on Aug 15, 2023
Facilities generally vary depending on whether they are easy to use or not.
Original TextTranslated by Google
Response from Property: Dear guest, hello, thank you very much for your support of the hotel. We are still a little bit disappointed that we did not get your full 5-point praise. Maybe it is because the hotel has not done enough. We hope you can give us some feedback next time you come. We point out our shortcomings, and we will strive to do better. We will serve with heart, so that every guest who comes to the store can feel the warmth of home. We hope that our service can bring you more surprises and touches. , looking forward to your next visit!
Guest User
Deluxe Queen Room
Stayed in Apr 2023
Business travelers
4 review
1.0/5
Posted on Apr 29, 2023
The service was very poor. I asked the front desk to check the invoice amount. She said you don’t know how to read it yourself. Definitely a bad review.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your timely feedback. We hope it did not affect your mood during this trip. We will strengthen business training for employees, improve service quality, optimize the invoicing process, and issue invoices according to the invoicing amount noted in the order. We will continue to ask ourselves to be better and better. Please believe that we are willing to use the most enthusiastic, meticulous and warm service to create the most comfortable residence for you during your journey. We sincerely look forward to serving you again!
Guest User
Deluxe 2-bed Room
Stayed in Sep 2022
Business travelers
23 review
2.0/5
Posted on Sep 21, 2022
I often travel on business, so I have to stay in hotels. On 9/19, I checked into the Langxess Hotel in Dalang Town, Dongguan City. A deposit of 300 yuan was required. Since my accommodation fee was only 275 yuan, I asked *** on duty at the front desk about the room. There is no refrigerator, drinks and other consumer goods, and I have already paid for the room. Can I charge less, only 200 yuan? Just because I asked a few more questions, the receptionist at this hotel became irritated and impatient. When I asked her to stamp my check-in form with the hotel's stamp, she grabbed it with one hand and looked very ugly. Give it to me, I thought to myself that as a guest and consumer, it is normal for me to ask a few questions. I come to your hotel to stay, not to see your *** face. Later I went to her duty manager** and asked her to apologize to me in person and then let it go. Such a hotel attendant has not received on-the-job training and acts like a big sister at all times. I really can’t stay here. I won’t stay like this next time. of hotels
Original TextTranslated by Google
Response from Property: Dear guests, hello! We are glad that you chose to stay at our hotel. We are very sorry that you had an unpleasant stay experience! Thank you for your feedback. The hotel leaders attach great importance to it and have made corresponding rectifications. We have also strengthened training on service concepts and have also made improvements. Currently, a deposit of RMB 200 per room is charged, which can be returned promptly after check-out. The deposit is waived for temporary reservations. Guests who need stamping, room card making, delivery of items, consultation and other services can all be handled quickly. The service attitude at the front desk has also been praised by many customers. We look forward to your visit again and wish you a happy life!
Guest User
Cozy Queen Room
Stayed in Nov 2022
Business travelers
2 review
1.0/5
Posted on Jan 6, 2023
Unclean, unsafe, bad service, no invoices
Original TextTranslated by Google
Response from Property: Dear guests, hello! We are very glad that you chose to stay at the Grand Lanxess Hotel. Thank you very much for your feedback. We are very sorry for the unpleasant stay experience. We will definitely strengthen training management and improve service quality. If you pay in cash at the hotel, you can issue an invoice at the hotel for the actual consumption amount; if you pay in advance to the platform, you need to contact the platform to issue an invoice. We apologize again and look forward to seeing you again, thank you!
Anonymous User
Cozy Queen Room
Stayed in Jun 2022
Business travelers
29 review
1.0/5
Posted on Jun 22, 2022
Poor service, bad attitude
Original TextTranslated by Google
Response from Property: Dear guests, hello! We are very glad that you chose to stay at our hotel. We are very sorry that you had an unpleasant stay experience. The hotel attaches great importance to improving its service attitude. After more than a year of intensive training, it has made some improvements and has received unanimous praise from many customers. We look forward to your visit again. Thank you!
Guest User
Deluxe Queen Room
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 15, 2024
來東莞探親戚,親戚推薦説這家酒店不錯就定了個家庭房,很驚喜,據説每個房間風格都不一樣,小童房很大,性價比很高,小孩在裏面怎麼跑都沒關係!二樓還有中餐廳,味道也可以.地理位置也挺好的,附近什麼都有逛街也很方便
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Guest User
Deluxe Suite
Stayed in Apr 2024
Business travelers
12 review
1.7/5
Posted on Apr 14, 2024
客房衞生堪憂。昨天一夜未睡,疑似被蟲咬奇癢無比。現在已經發展如此這般瘮人,就醫後知道是臭蟲咬並且感染了,酒店為最起碼衞生要到位,我還預訂了最好的客房,怎會如此。
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Guest User
Deluxe 2-bed Room
Stayed in Jun 2024
Business travelers
10 review
2.0/5
Posted on Jun 25, 2024
房間挺寬敞的 就是早上醒來看到一衹大蟑螂,唉
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Anonymous User
Themed Family Friendly Room
Stayed in Feb 2024
Family
13 review
5.0/5
Outstanding
Posted on Feb 17, 2024
衞生:挺好的,沒有灰塵,孩子玩具也乾淨 環境:房間設計得很方便也很大 設施:孩子用品都有準備 服務:退房送了小禮物,質量還不錯,至少誠意給到了
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