The hardware is of good quality and the environment is new. However, the issue lies with the receptionist who lacks experience and is unaware of the hotel's offerings. When I requested a baby bed, the receptionist informed me that the hotel does not provide one, but it turned out that the room already had a baby bed. Additionally, I clearly indicated that I needed a non-smoking room, and the hotel confirmed via email that they had arranged one for us. Unfortunately, upon check-in, the room was in the smoking level (level 12) , which was quite disappointing. Despite the hotel having a considerable number of designated non-smoking areas, the staff failed to inquire about guests' smoking preferences. Consequently, many people were smoking in the non-smoking areas. While the hotel's hardware and facilities are impressive and new, the staff's lack of training and professionalism is evident. But the location is nearby the train station .
Excellent
344 Reviews