Basecamp Hotel Dortmund

Hotel room was clean and location was great. However, the lady at the reception was rude with an attitude. When checking out she said that our room wasnt paid, punched the amount into the credit card machine and asked for payment on the full room charges. When we showed her the booking that it was prepaid online, she asked for our room card. She took the room card and said 'ok bye' rudely and served the next person. Question: does hotel take payment at the end of one's stay during check out? Or was this her lackadaisical attitude towards her duty to check? Also most importantly, the staff in this hotel has integrity issues. We deposited our luggages and paperbag in their bag deposit room before going out. When we returned we realised that their staff had gone through the contents of our paperbag and stolen our cigars inside the paperbag. They left behind a few cigars behind to cover up their act. The bag deposit room is only accessible by their staff with a key card control hence unlikely to be taken by other customers. Although we have put them in a paperbag, there is no excuse for them invade the privacy of their customers by going through the contents of their belongings and take what they liked. Hence, do deposit your bags with them at your own risks.

Amazing room, great view and incredibly easy. Great facilities with a gym included in the cost of the room. Hotel located very close to shops and restaurants and within walking distance of the train station.

Very good situation. Friendly staff.

Great for brief trips

Central location with a supermarket just around the corner. Extra benefit is the gym that has a good standard but read on for suggestions. Where I would like to see improvement is the gym. The sports mat are too short and too few. Some desinfection spray for cleaning would have been good. Last, air condition and the it equipment to run spinning classes in the gym was out of order.