Sandra
September 16, 2023
We got in last night at 1am, after calling around 10:30pm to tell them we were going to be late. No answer, rolled over to main best western number. Told them and they were going to pass on message. Got there at 1am, no one at front desk. Waited about 5-10 min, called hotel number again, rolled over again. So pissed and cranky and tired by now. Was contemplating finding another hotel but by then, at 1:30am, lady stroll on in. She had “stepped away”, really, for a 24 hour desk. Was tired so figure I’d deal with it in the morning. Got to room, not cleaned too well but bed was ok. Room smelled smoky when I reserved non smoking. It’s 2am now and I just crashed. Now to deal with these issues in the morning. Not a great experience by a looooong shot. Sorry for the long story 😜