Moon San Villa at the Blue Lagoon

There is NO security for vehicles at this property. We had to park up on the highway and sure enough, our car, and another guest’s car were broken into the first night we (and they) stayed at Moon San. Both rental cars had a window broken and the car batteries were stolen. The rental companies did well with us, swapping out the damaged car for another one, but we felt it didn’t make sense to park up by the highway the next night, which is the only option at Moon San, so we found another place to stay that provided secure parking. The owner of Moon San promised to refund our money for the three nights we had booked but didn’t stay there. I sent a message to him through *******, but have not heard back. Worse, I couldn’t find any place on the ******* website where I could present my case, nor could I get through to a real human on the ******* help line. I prefer not to leave a negative review of the property (although our experience was negative), nor of *******, but I don’t see any way to move this situation forward to get my promised refund.

There is no secure parking at Moon San. We had to park up on the highway. The 1st night we were there, our rental car, and another one rented by other guests, were broken into and the batteries from both cars were stolen. Both rental companies replaced the cars, but we felt it was crazy to park up on the road again, so we found other lodging in the area. The owner was apologetic about the break-ins, and promised to refund our money for the remaining nights we had booked there, but that didn’t happen. Without secure parking, this place is NOT a good option.

I booked this trip weeks before going to Jamaica. I booked for three nights and only stayed one of the three nights.We arrived on August 25th in the night. The only reason why we spend one night there was that we arrived very late at 10.30PM. I immediately went to the guy which owns the property and let him know we are leaving in the morning. I also told him why, that it is filthy, smelly, dirty, the AC doesnt work, the floors are dirty, no clean towels, the linens were dirty, a refrigerator in the room thats not working. They changed the room for the night but it didnt make it any better. It was also extremely dirty. The fan in the room looks like it havent been cleaned in two decades. The paint is cracked and chipped all over. A complete run down, which the lady who works there admits its run down but the little old guy who owns the property she mentioned he doesnt want to fix it. In all my years of traveling I must admit, this is the worst. We immediately booked for another hotel in the town to spend the other two nights, which was super great. I also reached out to ******* before leaving the property since I had booked for three nights for them to process my refund, which after they called moon san villa and confirmed I was leaving, my refund was immediately issued. The only thing good about this property was the breakfast and the view, but I promise you, you would be miserable if you ever booked to stay there. Stay away!!! You're welcome.

Next to the Blue Lagoon spring and lake..we rurned upnat 4.30..after check in..dumped the bags and ran into swim in the lagoon..awesome.. gatws shot at 5pm..but the security chap let us stay until 5.45..then back for a showr anddelicius folter coffee.Blue Mountain coffee..the best..thanks so far

Donna, Nick, Greg, all the staff are super friendly, courteous and helpful. Breakfast is wonderful, sitting overlooking the lagoon. The Blue Lagoon was closed; making our private swim extra special, as we had the whole lagoon to ourselves! Ignore anyone who tells you that you are trespassing or to watch out for the crocodile!? Apparently government spin. The government have shut the lagoon for "improvements," there is much scepticism that local politicians, who own large waterfront villas there, want the lagoon to be sold to a resort like Sandals. The area will then become private, exclusive and expensive. The road is currently being improved, so rather difficult to negotiate and the piped water has been cut off, so supplied by tanker. Consequently the water pressure in the shower was low..but still hot. Please do stay here and support the local businesses, You will love the local character, the peace and quiet. Frenchman's Cove beach is truly special and Winnifred's Beach, one of the few Jamaican beaches left with shacks and even a ***** Cafe! Cynthia's food is out of this world. Do bring water shoes due to Sea Eggs aka Sea Urchins.

The ladies in the morning were very pleasant and the breakfast was delicious. The area has a water issue but Nick ensured we had enough during our stay.

Had a good stay. Staff was very friendly and accommodating.