Hilton Hotels & Resorts Properties in Dubai

I had a wonderful stay at Hilton Dubai Creek Hotel. The hotel is very clean and well-maintained, and my room was spacious and spotless. The staff are incredibly kind and welcoming — a special thanks to Riki, who made my check-in process smooth and easy. His kindness left a great impression. Overall, all the hotel staff I met were warm and professional, which made my stay even more enjoyable.

**Disappointed by Front Desk Experience** I rarely leave negative reviews, but my experience at this hotel was truly frustrating. From the moment I arrived, the receptionist was cold and dismissive. No greeting, no smile—just a curt “ID and credit card.” I tried asking a few questions about the amenities and check-out time, but he seemed annoyed and uninterested, barely making eye contact. What really bothered me was the lack of professionalism. When I mentioned a concern about my room, he rolled her eyes and told me to “wait until housekeeping deals with it,” without offering any help or even acknowledging the inconvenience. I felt like I was interrupting her day rather than being welcomed as a guest. A hotel’s front desk sets the tone for the entire stay, and unfortunately, this one made me feel unwelcome from the start. I hope management takes this seriously and invests in proper customer service training.

Great staff and service, the executive lounge was also fantastic. You get use of the hotel next door inclusive of full pool and beach access which was a great bonus, the hotel is centrally located and great for getting around- a super stay!

The placement of the hotel was excellent, offering convenient access to nearby attractions and amenities. Additionally, the service provided was top-notch, with attentive staff ensuring a comfortable and enjoyable stay. Overall, I highly recommend this hotel for its prime location and outstanding service.

We booked the room with sea view and Dubai Ain view. But they gave us the wrong room without any of these view at the beginning. Then we moved to the correct one which is very nice. And they also gave us free breakfast for apologies. The staffs are really nice and helpful to solve the problem. It is a very nice experience to stay there. Highly recommended!