Novotel Hotels in Dubai

I moved here from Dubai Business Bay after finishing my meeting there, staying for one last night. The price is half of what hotels in Business Bay cost, but it's much more comfortable than the older hotels over there. It's close to the metro and the Old Town, and not too far from the airport. I arrived late at night alone and got a complimentary upgrade to an executive suite, which significantly brightened my mood after a business trip.

This hotel is incredibly convenient for trade shows! It's directly connected to the exhibition center. The breakfast offers a great variety of food. They also provide a free shuttle service to several shopping malls, and there's continuous coffee and tea available in the rooms!

First two nights stay the service was good, but on the 3rd night we experienced delay in requesting new towels. We ask to change towels from 12pm and i have to call 3times to follow up, then received the towel by 6pm. The breakfast menu was the same everyday for the 3nights that weve stayed, only the indian cuisine was being changed. The free water in the bottle should be discontinued or improve the quality. We receive some bottle which was not properly cleaned and you can see the stain on the bottle cover. The room needs to undergo deep cleaning and proper maintenance. Toilet exhaust was not working properly and floor drain is leaking foul odour. You can also see old water marks in the toilet ceiling and floor tiles needs to be scrubbed and deep cleaned. Pest control needs to implemented as well, we found some toilet moths/drain flies inside the toilet. The carpet needs to be cleaned thoroughly, stains are visible and you can see the difference of the carpet color from under the bed. The sofa bed cover needs to be replaced, it was not fitted properly on the sofa and you can still see marks of stain from juice spill. Also, sofa bed was very dusty. The bed headboard has red/brown stain and i was hopeful it was just paint or make-up. Dusts were all around the corner. Room was not sound proof. Overall, since I booked the room at a discounted price i was not expecting high quality. But if you will be booking this at a normal price, they need to improve their facilities and services. The only best thing i can highlight during my stay was the excellent service of the Bar Tender on poolside cafe, the chef that was cooking my omellete for breakfast, the busboy who serves our table, and the housekeeping team on our first two nights of stay.

I booked for 2 single bed but reach at hotel early in the morning.But,when I Check in No available I said going for a tour be back at night.But,diddnt get front desk just say.Will give you queen bed w small bed.When,I saw queen bed w sofa.Im w my adult son.Hotel no of word honour as what customer booked.I  paid for it but they base on availability.No more next time

No complains, great service, great room, close to the metro station, mall of the emirates, a lot of restaurants, supermarkets, also a bus stop, you’ll get all what you need, would come again.

The hotel's location on Sheikh Zayed Road is excellent. It's conveniently close to Mall of the Emirates, an 11-minute drive to Dubai Hills Mall, and 15 minutes to Dubai Mall. However, while the furniture is in good condition, it feels quite dated, and the bathroom and kitchen facilities also show their age. The gym is excellent and spotlessly clean, as is the pool, which also boasts a great location.