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Hampton Inn & Suites Atlanta/Duluth/Gwinnett County

Hampton Inn & Suites Atlanta/Duluth/Gwinnett County

3.7/5110 Reviews
Had a personal reason to come to this area with the family, specifically chose this hotel as it was located where I wanted to be and Hilton-branded properties are the only ones with a guarantee on connecting rooms. It also helped that the property had ”glowing” reviews on TA. The rooms and breakfast are what you would expect from any Hampton Inn. The location is a bit ”rough” as the neighboring Clarion Suites seems to attract a bad crowd. However, the hotel does employ a security guard during the overnight hours to patrol the parking lot and property. However, the reasons for my 1/5 review is due to the service I received. To be clear, I realize this is a Hampton Inn, not a Waldorf Astoria. However, there still is a basic level of hospitality and customer service that should be provided, especially as brand standards aren't being followed here. It's obvious that the hotel has staffing and training issues, but this isn't a guest's responsibility and management shouldn't hide behind the curtain. Unless you absolutely need to be in this area, I cannot recommend this hotel to others as they aren't providing a basic level of customer service and management is nowhere to be found whenever an issue arises. You can stay at other properties in the area that will provide a similar experience, but at a fraction of the cost that this Hampton Inn is charging.

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