The Suites Hotel at Waterfront Plaza

Very nice hotel

Very unique building. Great location

I really hope to see a change in this hotel as their location and large/multi room suites are great. However, the cleanliness of the whole establishment is appalling and I would not recommend that anyone stay there until it is managed. I traveled there with my husband and two young children in a two- bedroom condo. It was clear the room was not vacuumed as we picked up several small items my child could have choked on and a sock leftover from a previous guest. The furniture had stains on it. This wasn't ideal, but fine. When we returned from a day trip, our room had an acrid smell and we discovered a thick layer of dust over the whole living room and kitchen area. The private residence next door to our room was under construction and they had drilled through the walls creating dust everywhere - all over my children's clothes, baby bottles, food, etc. They seemed aware the construction was taking place and wish they would have taken preventative measures to move us. Either way, I requested we be moved and they did move us to a similar room. I inquired about my children's clothes being washed but didn't a straight forward answer to how it would be resolved. The new room we were moved to also had not been vacuumed and I picked up a screw and plastic off the floor. We also found a used tampon on the thermostat in one of the bedrooms. After that point, we choose to checkout and go home and requested our money back. I think management wants to do the right things and attempted to handle the situation, but they have a long way to go.

Staying here in an incredibly big 3 bedroom suite. Pros: Wonderful location in Canal Park. Close to restaurants, shopping, Duluth harbor and downtown. Fun pool area. Continental breakfast is good. Cons: As you walk to your room the hallways are filthy. I guess that should of been a warning? Our room was not vacuumed, kitchen counters were filthy, dirty pots and pans had been put away. Kitchen and bathroom floors sticky. Every mirror is gross. Looks like housekeeping changed the bed linens and cleaned the bathroom sink tops. That's something at least. We had no toilet paper, handsoap or bath towels stocked in the bathrooms. You can't use the ceiling fan in the living room because it is covered in dust and cobwebs. The sauna only has 2 of 5 heaters working so not really great there. My hubby called down for the vacuum. I moved furniture and we cleaned. So room # 1213 got a thorough vacuuming. I did state to the general manager my concerns with the cleanliness and she offered to take $50 off of our total bill. With absolutely no apology or concern. She just seemed more irritated with me for bringing it to her attention more than anything. Just be prepared to clean yourself when you get there.

Got a room with my wife for V day. Really fun lots of places to eat down there and beautiful lake superior is right there. Past the lift bridge there is a beach. Park point. Room was nice. We got a jacuzzi suite. Staff is on top of everything and very up front and straight about everything. Check in was so nice.

Checking in and out was great, easy and very friendly. Nice having breakfast available. Room was spacious and the bed was really comfortable. Will stay again.

Great location. We had a 2 bedroom suite with great amenities, fridge, cooktop, dishwasher , microwave and coffee machine. Comfortable beds. Clean. The breakfast was good, especially the waffles Unfortunately the wifi was down a day or two which is an issue for us. I would recommend this place and I will stay there again.

Elevator and key cards rarely worked, staff response was” just keep trying there is nothing we can do”

Dirty, understaffed, no windows in room. Key cards didn’t work half the time. Elevator light not working. Staff was nice.