Extended Stay America Suites - Richmond - W Broad Street - Glenside - South

Very affordable, good location just needs new decorations

: service was good and the quietness is what my partner and I was seeking.

Had great service! Not too far from everything just close enough to be out of traffic! Would stay here again!

Fantastic customer service! Clean kitchen area and bathroom!

The room was ok nothing special. The tub had stains in it and the bathroom sink never cut off no matter how you turned it. The front door had to be slammed to shut. There was only one light bulb and 5 lights in the room. The customer service was HORRIBLE!!!!!Workers where rude from the time we checked in right up until we left. I don't understand why because we were very respectful not to mention we spent money to stay there.

I am in town on business and made the reservation online through extended stay website. It had decent reviews on here. So, I gave it a shot. This would be a choice that is sure to haunt me forever. This is a roach motel, ran by people who speak broken English with the exception of the manager. No of them seem to care that there was bugs in the room. I even showed pictures of the roaches and spiders. I had to check out due to the lack of customer service. Now I'm paranoid something may have gotten in my luggage. So, I have to bag it all and fumigate everything. The biggest kick in the face is the new extended stay across the street that look so much better. It's insulting seeing happy travelers while I have bug bites and a new nightmare to deal with. This place should be condemned. Despite the pests, it noisy, dirty, and very old with no upgrades or repairs at all. FYI, the shower has very low water pressure as well. Book this place at your own risk! Don't say I didn't warn you. I'm likely to avoid Extended Stay America all together now. This place is so bad, they cannot claim not to know.

Carpeting was dirty and needs replacing.

They have an elevator, breakfast was supposed to be included but no one mentioned it or where to go

The room had a smokey smell [to be a nonsmoking room]. There was no hot/warm water in the shower or sink. The toilet kept getting stopped up. The carpet was very dirty in many spots. The bathroom tub was dirty, to include the bath towel. The sink in the bathroom was not clean. The table in the common area was very dirty. The bed sheets had spots on them, and were covered with a blanket. The overall environment was a bit loud; someone was intent on getting in the room a few doors down from mine. They were banging on the door for the occupant to open, threatening to tear down the door [this was like 3AM]. The upstairs occupant [above my room] seemed like they were intent on stomping on the floor. Was awoken by the landscapers. When I arrived for my stay on Saturday night there was a strong police presence and groups of what seemed to be younger folk running around. There were constant cars pulling up for 5-10 minutes and then leaving [someone would pull up, someone would get out, go to the same room, and then come back out less than 5-10 minutes each time].