To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
It is located in the Shazhou night market. As a city right next to the desert, the hot water and the heating was abundant which was quite peculiar if you think about it. What I'm saying is we define enjoyed our stay there. The staffs were nice. I enjoyed the complimentary fruit and coffee at the hotel lobby. I would stay here again if I comeback.
Response from Property: Dear guest,Thank you for your kind words! We are delighted to hear that you enjoyed your stay at our hotel. Our location in the Shazhou night market offers convenience and a unique experience.We are proud to provide abundant hot water and heating, even in a city close to the desert. It is our goal to ensure your comfort during your stay.Our staff is always committed to providing excellent service, and we are glad to know that you found them nice. The complimentary fruit and coffee in the hotel lobby are our way of welcoming you and making your stay more enjoyable.We look forward to welcoming you back again in the future. If you have any further needs or questions, please feel free to contact us at any time.Best regards,
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Guest User
Xiang Yue Tatami Zero-Pressure Double Bed Room (Large Screen Projection + Smart Assistant + Smart Guest Control + Smart Toilet + Tea Set + Tatami + Heated Floor)
Stayed in Dec 2024
Solo travelers
8 review
5.0/5
Outstanding
Posted on Dec 27, 2024
The room is very quiet and cleaned promptly. It is located upstairs from Dunhuang Folk Street and near the Dunhuang Night Market. It is very convenient. The Silk Road Yiyuan Hotel is 200 meters ahead and the bus to Mogao Grottoes, the railway station and the airport can be taken here. There is freshly ground coffee, fruit and dried fruits in the lobby, and the stay is very comfortable. The geothermal heat is a bit too hot, and it's a bit dry to sleep at night.
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your detailed evaluation and recognition of our hotel. Your satisfaction is our greatest motivation. We are very glad to know that you are satisfied with the location, hygiene and facilities of our hotel. The hotel is located upstairs in Dunhuang Style Street, close to Dunhuang Night Market, with convenient transportation, which provides great convenience for your travel and sightseeing. This is also the comfortable experience we have been working hard to create for our guests. At the same time, we are also very happy that you like the freshly ground coffee, fruits and dried fruits in the lobby, which allows you to feel the thoughtful service during your stay. Regarding the issue you mentioned about the floor heating being too hot and the dryness when sleeping at night, we sincerely apologize for the inconvenience caused to you. We will immediately arrange for staff to check and adjust the geothermal system to ensure that the temperature is appropriate so that you can have a comfortable sleeping environment. At the same time, we will also prepare a humidifier for you in the room to alleviate the problem of dry air. Thank you again for your feedback and support. We will continue to work hard to continuously improve the quality of our service and look forward to seeing you again to bring you a more perfect accommodation experience.
First of all, I received a warm welcome when I entered the hotel. The little girl at the front desk, Xiao Guo, quickly helped me check in.
Secondly, the lighting in the room is very good, it is a tatami type, and disposable face towels are thoughtfully prepared. If there is any shortage of toiletries, just inform the front desk.
I stayed here for three days. The hotel is very close to the Li Night Market. It’s easy to find just by turning left when you go out. This is very nice. My aunt also cleaned up in time, so you can have a tidy environment when you return to the hotel after traveling.
I have a bad stomach, and after three days of drinking hot water at the front desk, the two young girls are also very enthusiastic, and there is wolfberry flower tea at the front desk. Details such as this are all reasons for recommendation. Next time I take my family there, I will go first.
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Original TextTranslated by Google
Response from Property: Thank you very much for your detailed review! We are glad that you received a warm welcome at the hotel and that Xiao Guo checked you in efficiently. The lighting and tatami design of the room can satisfy you, and we are also very happy. The thoughtful preparation of disposable face towels, timely replenishment of toiletries, and the diligent cleaning by the aunt are all our efforts to provide you with a comfortable accommodation experience. The hotel is close to the night market and the location is easy to find, which brings convenience to your travel. We are also encouraged by your recognition of details such as hot water and wolfberry scented tea at the front desk. We will continue to maintain these advantages and continuously improve service quality. We look forward to seeing you again with your family next time, and we will definitely welcome you with more warm and thoughtful service. I wish you and your family a happy life and a pleasant journey!
Two words, enter with caution! The hygiene conditions are as shown in the picture. There is booger or something on the pillow, and there is also an unknown substance on the tatami. It can be said to be shocking! In addition, the room was very small and could only accommodate one bed. The smell of sewerage filled the entire room all night long, making me so disgusting that I couldn't sleep. The hotel does not deal with these problems and has a very bad attitude! If you drive, parking is also a huge problem. The hotel arranged parking and the coordination was chaotic. It took more than an hour for the commander to come and go to stop. Therefore, say important things three times and proceed with caution!
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Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for choosing our hotel and giving us your feedback. We are deeply sorry for your unpleasant stay experience. We are also very grateful that you pointed out our problems, which gave us a valuable opportunity for improvement. We are really shocked and guilty to see the hygiene situation you described. This completely violates our strict standards for guest room hygiene. We will immediately conduct comprehensive rectification and strengthen training on guest room cleaning work. For unknown substances on pillows and tatami mats, we will conduct an in-depth investigation into the cause and deal with the responsible persons seriously. At the same time, we will strengthen the cleaning inspection of each room to ensure that such situations will not happen again and provide guests with a clean and hygienic stay. environment. Regarding room size, we understand that different guests have different space needs. We should give you a clearer picture of the actual layout and dimensions of the room when you make your reservation so that you can make a more appropriate choice. We will consider displaying room information more prominently in the subsequent booking process so that guests can better understand the room situation. Regarding the problem of sewage odor, we know that this has caused great trouble to you. We will immediately arrange for professionals to conduct a comprehensive inspection and repair of the sewer pipes to solve the problem as soon as possible to ensure fresh air in the room and give guests peace of mind. rest. In terms of parking, we sincerely apologize for the inconvenience caused to you as there is no parking lot in our hotel itself. To make up for this shortfall, we have reimbursed you for the overnight parking fee. At the same time, we will also actively negotiate and cooperate with surrounding parking lots to strive to provide guests with more convenient parking solutions. Regarding the previous chaotic parking coordination situation, we will strengthen employee training to improve their coordination capabilities and service levels to ensure that future guests can have a smoother and more efficient parking process. I wish you a happy life and all the best!
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Wangayou
Xiang Yue Tatami Zero-Pressure Double Bed Room (Large Screen Projection + Smart Assistant + Smart Guest Control + Smart Toilet + Tea Set + Tatami + Heated Floor)
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Sep 25, 2024
The room is generally very clean and hygienic, and the smart toilet and various supporting facilities are also very convenient. The location is also very good. Just walk downstairs and you will reach the core area of the night market. After staying for two days, the room was cleaned on time. Xiao Guo at the front desk was very enthusiastic and helped introduce food and answer questions. There is also free coffee in the lobby on the first floor, and the front desk will greet you with "Hello" whenever you enter. The experience after staying here is still worth it!
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Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your detailed evaluation and high recognition of our hotel. We are very pleased to see that you are satisfied with the cleanliness, smart toilet and supporting facilities of the room. The hotel's superior location allows you to easily reach the core area of the night market, bringing great convenience to your travel and entertainment. Xiao Guo is very happy that your enthusiastic service can be praised by you, and she will continue to maintain this enthusiasm to serve every guest. The free coffee in the lobby on the first floor and the warm greetings at the front desk at any time are our efforts to create a warm and comfortable atmosphere for our guests. We will continue to do a good job in all services so that every guest can feel great value for money. Looking forward to your next visit! Wish you a happy life!
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Anonymous User
Smart Room (Tv, Fridge, Floor Heating)
Stayed in Sep 2024
Other
4 review
0.5/5
Posted on Sep 21, 2024
I'm sorry to say that I don't usually give negative reviews. It's the worst hotel I've ever stayed in. The bedside and feet are against the wall. My husband, who is 1.9 meters tall, can only sleep sideways. The air conditioner is pointed at his head and it won't turn on. It's too hot. We can only sleep on the other side. The most speechless thing is the curtains. . . It was a little short. I was sleeping next to the window and the light came in early in the morning. Anyway, my stay was very speechless. When I rested in the room from 2 to 6 in the afternoon, it was very noisy with renovations outside. Then my aunt was cleaning the room with a vacuum cleaner. By six o'clock, my buzzing brain was about to explode.
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Original TextTranslated by Google
Response from Property: Hello! We are deeply sorry and upset to see your review. First of all, thank you very much for choosing our hotel, but we are deeply sorry for not being able to give you a satisfactory stay experience. I'm really sorry that you encountered aunties vacuuming and washing carpets during your break. This is a major mistake in our management. We will strengthen the management of construction time and guest room cleaning time to ensure that guests are not disturbed during their rest time. We deeply apologize to you again. We value every guest's feedback. Your opinions are motivation for us to improve. We sincerely hope you can give us another chance to make up for this shortcoming with better services and facilities.
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Anonymous User
Mi Yue Tatami Zero-Pressure Double Bed Room (Smart Assistant, Tea Set, Private Bathtub, Fresh-Keeping Mini Fridge, Large Screen Projection, Smart Guest Control, Smart Toilet, Tatami, Heated Floor)
Stayed in Sep 2024
Travel with friends
63 review
3.8/5
Good
Posted on Sep 16, 2024
The hotel is a so-called B&B. The hotel is located on the Dunhuang Night Market Pedestrian Street. The location is quite good. But the room is really small, the tatami-style bed and the mattress are comfortable to sleep on. Because it is a tatami, it is basically difficult to clean. Although there is a bathtub, almost no people come out to take a bath now. It is easy to fall while standing in the bathtub. It is recommended to provide anti-slip mats. In the summer, when the air conditioner is turned on, it blows the headboard of the bed, which makes it uncomfortable😣
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Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your review. We are glad that the hotel's location can bring you convenience. Regarding the small room, we will seriously consider how to optimize the space layout to give you a more comfortable living experience. Regarding the hygiene and cleaning of tatami mats, we will strengthen employee training, improve cleaning standards, and try our best to keep them spotless. We attach great importance to the safety of bathtubs and will equip them with anti-slip mats as soon as possible to prevent accidents during use. If the air conditioner blows directly to the bedside, we will arrange for personnel to adjust the wind direction or provide suitable shelter as soon as possible so that you can enjoy the coolness with peace of mind. We will continue to improve and look forward to your next visit to witness our growth.
The location is great, right at the east gate of the night market, so it's convenient to go anywhere. There are all kinds of businesses around. The room is very clean, the sheets and quilts are changed after each guest, and they are cleaned every day. The facilities are renovated on the basis of the old hotel, with traces of the old hotel. The whole house is intelligently controlled, the toilet and shower are new, and the shower is running water. smooth. Maybe because there are so many restaurants around, I didn't see the hotel's catering. The Chenguang Travel Agency recommended by the hotel sister "Wei Ji" is also very reliable. It is a big local company and I feel that the local cultural tourism is doing well.
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Original TextTranslated by Google
Response from Property: 尊敬的客人,您好!非常高興看到您給予我們酒店如此高的評價,4.8 分對我們來説是極大的鼓勵和肯定。我們很欣慰酒店的地理位置能為您帶來便利,周邊豐富的商業也能滿足您的各種需求。同時,我們也一直致力於為客人提供乾淨整潔的居住環境,一客一換的床單被罩和每日的打掃衞生服務,就是為了讓您住得安心、舒適。再次感謝您的支持和好評,我們期待您的下次光臨,為您創造更加完美的入住體驗。
The room is small and it's a bit cramped to spread out the boxes. There was a smell like a mixture of smoke and fragrance when entering the room, which was not very pleasant. The bedding is quite clean, but the tatami mats are not clean. The advantage is that disposable towels are provided and there is a retractable clothes drying rack in the bathroom. The location is very close to Shazhou Night Market, but very quiet. Overall it doesn't look like a new hotel built in 2024.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your review of our hotel. We apologize for the inconvenience caused by the small size of the room. Regarding the odor problem in the room, we will investigate and deal with it immediately to ensure that we provide guests with a fresh and comfortable living environment. At the same time, we will also thoroughly clean the tatami mats to improve hygiene standards. We're delighted that our disposable towels and bathroom retractable drying racks are available for your convenience. Although the hotel is located very close to Shazhou Night Market, it is very quiet, which is also a major advantage for us. Regarding your feeling that the overall hotel does not look like a new hotel built in 2024, we will seriously reflect on it and continue to improve and enhance it in subsequent operations to better present the new look of the hotel. Thank you again for your feedback. We look forward to your next visit and will provide you with a more satisfactory accommodation experience.
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Guest User
Ya Yue Tatami Zero-Pressure Twin Room (Giant Screen Projection + Smart Assistant + Smart Guest Control + Smart Toilet + Large Screen Projection + Tatami + Heated Floor)
Stayed in Sep 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Sep 20, 2024
The room is clean, the hotel facilities are complete, the location is convenient, and the service is very good. Special thanks to Xiao Guo, the service is in place. It was a pleasure to stay here.
Original TextTranslated by Google
Response from Property: Dear guest, we are very excited to see your detailed five-star review! We are very pleased that our environment, facilities, hygiene and services have been highly recognized by you. Regarding the cleanliness of the rooms, we always have strict requirements and strive to provide every guest with a comfortable living space. The complete hotel facilities and convenient location are also carefully created by us to enhance the guest experience. Thank you very much for your praise of Xiao Guo. We will convey this praise to her and encourage her to continue to provide more thoughtful services to our guests. Your pleasant stay is our greatest achievement. We look forward to your visit again. We will continue to provide you with high-quality services and make every stay full of wonderful memories.
Response from Property: 看到您給出的全 5 分好評以及這般細緻又滿是讚譽的評價內容,我們整個團隊都激動萬分呀,真的特別感激您對我們酒店全方位的高度認可呢!在設施配備上,我們一直致力於為大家打造便捷又舒適的居住環境。齊全的設施,像地暖能在寒冷的日子裏讓房間温暖如春,智能馬桶帶來更舒適衞生的使用體驗,而夏天配備的小型冰箱又方便大家存放些消暑飲品等,希望這些都能滿足您的各種生活需求呢。説到衞生方面,保持乾淨、整潔那是我們始終堅守的標準呀。提供一次性毛巾、一次性馬桶墊以及擦拭消毒濕巾,都是從細節處為大家考慮,讓您住得安心、舒心,看到您滿意這一點,我們也深感欣慰呢。酒店所處的環境得天獨厚,與敦煌夜市僅一步之遙,出門就能融入那熱鬧非凡、充滿煙火氣的氛圍當中,為您的旅途增添別樣的樂趣,這也是我們酒店的一大亮點所在呢。服務上,我們特別推出可免費提供敦煌佳服體驗的項目,就是希望能讓您更深入地感受敦煌獨特的文化魅力,能得到您的稱讚,真的讓我們特別開心呢。您的認可就是對我們最大的鼓勵,我們會繼續保持並不斷提升各方面的品質,期待您的再次光臨哦,相信下次依然會給您帶來更加美好的住宿體驗呢。
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Guest User
Ya Yue Tatami Zero-Pressure Twin Room (Giant Screen Projection + Smart Assistant + Smart Guest Control + Smart Toilet + Large Screen Projection + Tatami + Heated Floor)
Stayed in Feb 2025
Travel with friends
3 review
5.0/5
Outstanding
Posted on Feb 28, 2025
酒店位置很好,出行很方便。前台小郭態度很棒,幫忙升級了房型,房間很温馨,隔音不錯,滿意。
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Response from Property: 看到您給出的全五星評價,我們滿心都是歡喜與感動,千言萬語匯成一句誠摯的感謝!酒店所處位置,就是為了讓您輕鬆抵達各處,出行無憂,您能滿意,我們太欣慰了。前台小郭一直把客人的需求放在首位,努力提供超出期待的服務,這次能為您升級房型,給您帶來温馨體驗,他知道被您誇讚後,幹勁更足了。在房間隔音上,我們反覆調試優化,就是想讓您能擁有靜謐的休息空間,您的認可就是對我們努力的最好回饋。您的滿意是我們持續進步的動力源泉,往後我們會更用心,從環境到設施,從衞生到服務,全方位提升。下次您再來,定會收穫更多驚喜!願您生活裏滿是美好,往後的日子順順利利,期待與您再次相逢!
Response from Property: 尊敬的客人:您好呀!讀着您這熱情洋溢的評價,我們心裏簡直樂開了花,由衷地感謝您對我們酒店這般高度的稱讚呢!能讓您擁有如此棒的感受,這正是我們全力以赴想要達成的目標呀。酒店不斷引入新設備,就是期望能緊跟時代步伐,從智能便捷的客房設施到舒適好用的各類用品,全方位為大家打造優質的入住體驗,現在看來確實讓您滿意了,這讓我們深感所有的投入都特別值得。而優越的地理位置,無論是出行遊玩還是探尋周邊美食,都能給您帶來極大的便利,這也是我們酒店的一大亮點呢,很開心它能入得了您的 “法眼”,得到您的認可呀。
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yufei
Ya Yue Tatami Zero-Pressure Twin Room (Giant Screen Projection + Smart Assistant + Smart Guest Control + Smart Toilet + Large Screen Projection + Tatami + Heated Floor)