奇遇·大漠之悦酒店（沙洲夜市商業街店） Reviews

Response from Property: Dear guest,Thank you for your kind words! We are delighted to hear that you enjoyed your stay at our hotel. Our location in the Shazhou night market offers convenience and a unique experience.We are proud to provide abundant hot water and heating, even in a city close to the desert. It is our goal to ensure your comfort during your stay.Our staff is always committed to providing excellent service, and we are glad to know that you found them nice. The complimentary fruit and coffee in the hotel lobby are our way of welcoming you and making your stay more enjoyable.We look forward to welcoming you back again in the future. If you have any further needs or questions, please feel free to contact us at any time.Best regards,

Response from Property: Hello! Thank you very much for your detailed evaluation and recognition of our hotel. Your satisfaction is our greatest motivation. We are very glad to know that you are satisfied with the location, hygiene and facilities of our hotel. The hotel is located upstairs in Dunhuang Style Street, close to Dunhuang Night Market, with convenient transportation, which provides great convenience for your travel and sightseeing. This is also the comfortable experience we have been working hard to create for our guests. At the same time, we are also very happy that you like the freshly ground coffee, fruits and dried fruits in the lobby, which allows you to feel the thoughtful service during your stay. Regarding the issue you mentioned about the floor heating being too hot and the dryness when sleeping at night, we sincerely apologize for the inconvenience caused to you. We will immediately arrange for staff to check and adjust the geothermal system to ensure that the temperature is appropriate so that you can have a comfortable sleeping environment. At the same time, we will also prepare a humidifier for you in the room to alleviate the problem of dry air. Thank you again for your feedback and support. We will continue to work hard to continuously improve the quality of our service and look forward to seeing you again to bring you a more perfect accommodation experience.

Response from Property: Thank you very much for your detailed review! We are glad that you received a warm welcome at the hotel and that Xiao Guo checked you in efficiently. The lighting and tatami design of the room can satisfy you, and we are also very happy. The thoughtful preparation of disposable face towels, timely replenishment of toiletries, and the diligent cleaning by the aunt are all our efforts to provide you with a comfortable accommodation experience. The hotel is close to the night market and the location is easy to find, which brings convenience to your travel. We are also encouraged by your recognition of details such as hot water and wolfberry scented tea at the front desk. We will continue to maintain these advantages and continuously improve service quality. We look forward to seeing you again with your family next time, and we will definitely welcome you with more warm and thoughtful service. I wish you and your family a happy life and a pleasant journey!

Response from Property: Dear guest: Hello! Thank you very much for choosing our hotel and giving us your feedback. We are deeply sorry for your unpleasant stay experience. We are also very grateful that you pointed out our problems, which gave us a valuable opportunity for improvement. We are really shocked and guilty to see the hygiene situation you described. This completely violates our strict standards for guest room hygiene. We will immediately conduct comprehensive rectification and strengthen training on guest room cleaning work. For unknown substances on pillows and tatami mats, we will conduct an in-depth investigation into the cause and deal with the responsible persons seriously. At the same time, we will strengthen the cleaning inspection of each room to ensure that such situations will not happen again and provide guests with a clean and hygienic stay. environment. Regarding room size, we understand that different guests have different space needs. We should give you a clearer picture of the actual layout and dimensions of the room when you make your reservation so that you can make a more appropriate choice. We will consider displaying room information more prominently in the subsequent booking process so that guests can better understand the room situation. Regarding the problem of sewage odor, we know that this has caused great trouble to you. We will immediately arrange for professionals to conduct a comprehensive inspection and repair of the sewer pipes to solve the problem as soon as possible to ensure fresh air in the room and give guests peace of mind. rest. In terms of parking, we sincerely apologize for the inconvenience caused to you as there is no parking lot in our hotel itself. To make up for this shortfall, we have reimbursed you for the overnight parking fee. At the same time, we will also actively negotiate and cooperate with surrounding parking lots to strive to provide guests with more convenient parking solutions. Regarding the previous chaotic parking coordination situation, we will strengthen employee training to improve their coordination capabilities and service levels to ensure that future guests can have a smoother and more efficient parking process. I wish you a happy life and all the best!

Response from Property: Dear guest: Hello! Thank you very much for your detailed evaluation and high recognition of our hotel. We are very pleased to see that you are satisfied with the cleanliness, smart toilet and supporting facilities of the room. The hotel's superior location allows you to easily reach the core area of ​​the night market, bringing great convenience to your travel and entertainment. Xiao Guo is very happy that your enthusiastic service can be praised by you, and she will continue to maintain this enthusiasm to serve every guest. The free coffee in the lobby on the first floor and the warm greetings at the front desk at any time are our efforts to create a warm and comfortable atmosphere for our guests. We will continue to do a good job in all services so that every guest can feel great value for money. Looking forward to your next visit! Wish you a happy life!

Response from Property: Hello! We are deeply sorry and upset to see your review. First of all, thank you very much for choosing our hotel, but we are deeply sorry for not being able to give you a satisfactory stay experience. I'm really sorry that you encountered aunties vacuuming and washing carpets during your break. This is a major mistake in our management. We will strengthen the management of construction time and guest room cleaning time to ensure that guests are not disturbed during their rest time. We deeply apologize to you again. We value every guest's feedback. Your opinions are motivation for us to improve. We sincerely hope you can give us another chance to make up for this shortcoming with better services and facilities.

Response from Property: Hello! Thank you very much for your review. We are glad that the hotel's location can bring you convenience. Regarding the small room, we will seriously consider how to optimize the space layout to give you a more comfortable living experience. Regarding the hygiene and cleaning of tatami mats, we will strengthen employee training, improve cleaning standards, and try our best to keep them spotless. We attach great importance to the safety of bathtubs and will equip them with anti-slip mats as soon as possible to prevent accidents during use. If the air conditioner blows directly to the bedside, we will arrange for personnel to adjust the wind direction or provide suitable shelter as soon as possible so that you can enjoy the coolness with peace of mind. We will continue to improve and look forward to your next visit to witness our growth.

Response from Property: Dear guest, thank you very much for your review of our hotel. We apologize for the inconvenience caused by the small size of the room. Regarding the odor problem in the room, we will investigate and deal with it immediately to ensure that we provide guests with a fresh and comfortable living environment. At the same time, we will also thoroughly clean the tatami mats to improve hygiene standards. We're delighted that our disposable towels and bathroom retractable drying racks are available for your convenience. Although the hotel is located very close to Shazhou Night Market, it is very quiet, which is also a major advantage for us. Regarding your feeling that the overall hotel does not look like a new hotel built in 2024, we will seriously reflect on it and continue to improve and enhance it in subsequent operations to better present the new look of the hotel. Thank you again for your feedback. We look forward to your next visit and will provide you with a more satisfactory accommodation experience.

Response from Property: Dear guest, we are very excited to see your detailed five-star review! We are very pleased that our environment, facilities, hygiene and services have been highly recognized by you. Regarding the cleanliness of the rooms, we always have strict requirements and strive to provide every guest with a comfortable living space. The complete hotel facilities and convenient location are also carefully created by us to enhance the guest experience. Thank you very much for your praise of Xiao Guo. We will convey this praise to her and encourage her to continue to provide more thoughtful services to our guests. Your pleasant stay is our greatest achievement. We look forward to your visit again. We will continue to provide you with high-quality services and make every stay full of wonderful memories.

Response from Property: 看到您給出的全 5 分好評以及這般細緻又滿是讚譽的評價內容，我們整個團隊都激動萬分呀，真的特別感激您對我們酒店全方位的高度認可呢！在設施配備上，我們一直致力於為大家打造便捷又舒適的居住環境。齊全的設施，像地暖能在寒冷的日子裏讓房間温暖如春，智能馬桶帶來更舒適衞生的使用體驗，而夏天配備的小型冰箱又方便大家存放些消暑飲品等，希望這些都能滿足您的各種生活需求呢。説到衞生方面，保持乾淨、整潔那是我們始終堅守的標準呀。提供一次性毛巾、一次性馬桶墊以及擦拭消毒濕巾，都是從細節處為大家考慮，讓您住得安心、舒心，看到您滿意這一點，我們也深感欣慰呢。酒店所處的環境得天獨厚，與敦煌夜市僅一步之遙，出門就能融入那熱鬧非凡、充滿煙火氣的氛圍當中，為您的旅途增添別樣的樂趣，這也是我們酒店的一大亮點所在呢。服務上，我們特別推出可免費提供敦煌佳服體驗的項目，就是希望能讓您更深入地感受敦煌獨特的文化魅力，能得到您的稱讚，真的讓我們特別開心呢。您的認可就是對我們最大的鼓勵，我們會繼續保持並不斷提升各方面的品質，期待您的再次光臨哦，相信下次依然會給您帶來更加美好的住宿體驗呢。

Response from Property: 看到您給出的全五星評價，我們滿心都是歡喜與感動，千言萬語匯成一句誠摯的感謝！酒店所處位置，就是為了讓您輕鬆抵達各處，出行無憂，您能滿意，我們太欣慰了。前台小郭一直把客人的需求放在首位，努力提供超出期待的服務，這次能為您升級房型，給您帶來温馨體驗，他知道被您誇讚後，幹勁更足了。在房間隔音上，我們反覆調試優化，就是想讓您能擁有靜謐的休息空間，您的認可就是對我們努力的最好回饋。您的滿意是我們持續進步的動力源泉，往後我們會更用心，從環境到設施，從衞生到服務，全方位提升。下次您再來，定會收穫更多驚喜！願您生活裏滿是美好，往後的日子順順利利，期待與您再次相逢！

Response from Property: 尊敬的賓客，感謝您對我們酒店的高度評價！我們酒店地處敦煌市中心，距離華聯超市約 150 米，距離沙洲夜市約 100 米，距離益旺國際約 270 米，距離華盛商場約 310 米，距離飛天商場約 300 米。周邊交通十分便利，酒店向北約 270 米有 3 路公交車，可直達敦煌博物館、雷音寺、月牙泉鳴沙山，向北約 150 米有 12 路公交車可直達敦煌莫高窟數字展示中心、敦煌火車站、敦煌飛機場等。周邊景點資源豐富，像月牙泉鳴沙山（5 公里）、白馬塔（3 公里）、雷音寺（4 公里）、莫高窟數字展示中心（9 公里）。 我們一直堅持高標準的衞生清潔，確保酒店環境乾淨整潔，同時全屋智能化系統也是為了給賓客帶來更便捷的體驗。我們會繼續保持，期待您的再次光臨！

Response from Property: 尊敬的客人：您好呀！讀着您這熱情洋溢的評價，我們心裏簡直樂開了花，由衷地感謝您對我們酒店這般高度的稱讚呢！能讓您擁有如此棒的感受，這正是我們全力以赴想要達成的目標呀。酒店不斷引入新設備，就是期望能緊跟時代步伐，從智能便捷的客房設施到舒適好用的各類用品，全方位為大家打造優質的入住體驗，現在看來確實讓您滿意了，這讓我們深感所有的投入都特別值得。而優越的地理位置，無論是出行遊玩還是探尋周邊美食，都能給您帶來極大的便利，這也是我們酒店的一大亮點呢，很開心它能入得了您的 “法眼”，得到您的認可呀。

Response from Property: 尊敬的賓客，感謝您對我們酒店的高度評價！我們酒店地處敦煌市中心，距離華聯超市約 150 米，距離沙洲夜市約 100 米，距離益旺國際約 270 米，距離華盛商場約 310 米，距離飛天商場約 300 米。周邊交通十分便利，酒店向北約 270 米有 3 路公交車，可直達敦煌博物館、雷音寺、月牙泉鳴沙山，向北約 150 米有 12 路公交車可直達敦煌莫高窟數字展示中心、敦煌火車站、敦煌飛機場等。周邊景點資源豐富，像月牙泉鳴沙山（5 公里）、白馬塔（3 公里）、雷音寺（4 公里）、莫高窟數字展示中心（9 公里）。 我們一直堅持高標準的衞生清潔，確保酒店環境乾淨整潔，同時全屋智能化系統也是為了給賓客帶來更便捷的體驗。我們會繼續保持，期待您的再次光臨！