Old Palace Lodge Hotel

Everything was absolutely fantastic!

After many weeks of staying here my booking was cancelled for a more favourable 'government contract'. Says it all. chasing profit. OK for me I found somewhere else. What about the wedding dreams you shattered!

Hotel cancelled my reservation for February 2023 without explanation. Nobody answering the phones and not replying to emails. I've paid in advance but see no sign of any refund. Unacceptable not to offer a better explanation and hotel need to get a grip and refund people.

I've been staying here on business for 14 weeks, at about four nights a week. I have stayed in the different rooms from standard, executive and superior. The exec rooms are good value, well appointed size, beds comfy some times a twin zip together,fridge, with tea and coffe facilities, safe, fan, large TV with HD channels and sometimes a DVD player. Showers can be good but watch out for wayward spray jets. Staff are superb, Helen is always super helpful. Alex, both of them are always available to assist, Franco will always make you laugh {Man Utd supporter}, Bar food is good value, restaurant menu is diverse and delicious, excellent selection for breakfasts. Bar has good selection of the usual but only crisps as snacks {NO NUTS}, understandable, Hannah, Matt, Michela and Kate run a tight ship behind the bar, but watch out for Geoffrey, he will have you in stitches with laughter. Dont forget the garden, the binnacle bubbles and the gym.

We stayed for 2 nights for a family friends daughters wedding. The decor in our room was a bit dated but the room was clean, spacious and very comfortable. The meals were ample and very tasty but the highlight of our visit were the staff who couldn't do enough to make you feel comfortable. We would certainly stay there again if we needed a hotel in the area.

I really have to say that the woman on reception Helen is just the nicest person. So friendly and helpful. She did everything for us when we arrived tired and far too early for check in. She got our ro ready early while we had a bit of food in the bar. The food was lovely and the bar is full of history. The bar is so cosy to sit in on a wintery day. I will say that our room would not be a four star room. The shower is in a bath and it is either freezing cold or scalding hot. It is very small, one bedside locker and lamp. It has one chair in the corner that is quite dated. I don't want to say anything bad because the staff are so nice but I would need a different room to stay here again. Even though the bed is small it is very comfortable. There are no full length mirrors for getting ready in the evening so I checked my outfit in the lift 😂😂

My wife and I were not overly impressed - we stayed at this hotel for two nights. We actually chose to stay at The Old Palace Hotel because it was rated the best in Dunstable on the TRIPADVISOR web site but if it is the best in town then that says little for the others. Our accommodation was not of a standard I would expect in an alleged 4-star hotel and the bathroom was in urgent need of an upgrade. Our experience in the restaurant (and we only went there for breakfast) was far from what we would consider acceptable.

The old Palace lodge has become a home from home for me. I would like to say a special thanks to Alex Z who has always been extremely attentive in regards to customer service and has always made me feel very welcome. The food is fantastic, the rooms are are fantastic and the staff are great. These are the reasons I stay in the old palace lodge week in and week out.

We have stayed here loads of times as the hotel is so convenient for Dunstable - they have spent a lot of money on the outside seating garden area which is quite nice on a sunny day . The building itself is very old and has lots of character but the hotel is going downhill. The 'new' extension at the back where most rooms are are accessed by a very small lift and small doglegged staircase - its an old place so almost forgivable. Our bed was one of the worst we have slept in - neither of us had a good nights sleep even though we had had a few sherbets when out for dinner - breakfast was a joke - 3 girls in there not knowing what to do and the one serving had her hand in a bandage with not cover on - and serving food! - one of the others dropped cutlery on the floor and just picked it up and put it back in the drawer - the food at breakfast was very poor, small tasteless sausages and bean that were more like soup. Its a shame as this should be a flagship hotel and restaurant for the town - it has such character and is an iconic building in the town center. We will probably use it again as local competition is very limited but as I said its such a shame its not a place to look forward to visiting. On the plus side our room was a good size and generally well fitted out, it was clean and well presented, the staff were generally friendly, the bar was nice for an end of evening drink before bed and the location is great for the town.