Element Atlanta Perimeter Center

I stayed a few nights at this Element hotel and it was great for my trip. Located right by the Dunwoody MARTA station and near plenty of restaurants and shops. My king room was spotless and the design was like other Element hotels. Only tiny thing that's a little annoying is there isn't a hook in the bathroom to hang anything, just the 1 towel bar on the shower door. Not a dealbreaker at all, but I don't get it because there's plenty of room for one that would match their design. Parking was an attached garage with a nightly fee. Easy access, had no problems with that. My room faced the MARTA tracks so I could easily hear the train when it went by. This sort of thing doesn't bother me, but if you think that would be an issue for you, ask for a room on another side of the building.

I am a long-time Marriott Rewards member and had this reservation booked for months. Unfortunately, this stay reinforced ongoing concerns I have had with Element properties, as this is now the second significant issue I have experienced with an Atlanta-area location. The first occurred previously at another property, when my booked rate was not honored and required escalation to resolve. This visit began with a confusing and poorly managed check-in process. Upon arrival, I discovered that the parking garage does not allow access to the designated hotel lobby entrance without a key card. As a result, I was forced to leave my luggage in my vehicle and walk around the block to the front desk to check in and obtain a key card. At the front desk, no one was actively assisting guests. When an employee eventually appeared, there was immediate confusion. While another guest was waiting ahead of me, I was asked for my name. I clearly stated that I was checking in and asked about parking, at which point I was told to “just bring your things down.” I returned to my car to retrieve my luggage, still without a key card, and returned to the lobby. When I reached the desk again, I provided my ID and was told it was not needed because I was supposedly checking “out.” I again explained that I was checking in, at which point I was told they had confused me with another guest. Despite it being after the stated check-in time, I was advised there would be a 15-minute delay and was asked to wait in the lobby, which I did without issue. A few minutes later, an employee approached me and asked for my name yet again, wrote it down, and left. Shortly after, they returned and I was informed there was no record of my reservation. I then pulled up my confirmed reservation in the Bonvoy app and provided my confirmation number. I was again asked to wait. When I was finally called back to the desk, I was told it would now be at least another hour before a room would be available. I was also informed that the only room option at that time was next to a commuter train that runs 24/7, and that “earplugs would be provided.” It was clear at this point that my confirmed reservation was not being honored. Waiting another hour was not feasible, as I had dinner reservations and concert tickets and needed to get ready. I asked whether I could be accommodated at a nearby sister property. After further delays while staff attempted to resolve the situation, a room was eventually found. The room itself was clean, quiet, and comfortable, and the staff were polite. However, the check-in experience was disorganized, inefficient, and unacceptable, particularly for a loyal rewards member with a long-standing, confirmed reservation.

Room was very clean and staff were very kind. We paid for parking but on the last day we couldn't even park close by because of cleaning so that was the one con. Bad luck on our part I guess.

Overall great stay. Front desk staff was super nice and welcoming. Rooms were clean and nice, the morning breakfast buffet was good. The only negative comment I have about our stay was the fire alarm was tripped from a guest smoking in their room at 3:30 am. Obviously not the hotels fault but really annoying! Would definitely stay again!

My family and I took a quick trip to the Atlanta area before the holiday season, 2025. We’ve stayed at other element hotels before and have loved it. This hotel was mostly great, with a few things that could be improved. We enjoyed the friendliness of the staff, and the cleanliness of the hotel overall was a huge plus. The location was also great for us, and the children loved the included breakfast. One thing that was a little frustrating was the fact that we were only left 3 towels for the shower every day despite there being four of us in the room. Additionally, every time we tried to call down to the desk we were greeted with a busy tone as if the desk phone had purposely been left off the hook. As a result, one of us would have to go down to the lobby to request more towels in the evening. Not a huge deal, but frustrating when trying to get little kids to bed after a long day. Also, there was one day when housekeeping completely forgot to service our room. Overall, we had a great time with just a few hiccups that could be improved upon.

I loved this new hotel. Stafff was friendly and helpful! The room was very spacious and comfortable. I just wished breakfast was cooked to order. Instead they cooked stuff and just left it out for you to help yourself. If cold you could warm it in the microwave. But I would definitely stay again!

Staycation Easy check-in with very friendly staff and beautiful lobby. We really enjoyed hanging out in the lobby and sitting in the courtyard and having a drink at the bar. I was very impressed with the breakfast and loved the yogurt bar.

Hotel room and hotel looks nice. Great service from staff. But one thing that really bothered us is that we needed an extra pillow and they said they didn’t have any. How does such a big hotel not have an extra pillow? Management needs to have a few extra as that’s a huge disappointment and let down of service for a hotel that seems to be good quality. It seems to be all in the appearance but when a simple service like offering an extra pillow goes the hotel doesn’t deliver.