Hotel Victoria - Maison Caerdinael

I was put off by the cleaning supplies laid about at the top of the stairs throughout the stay, the fan in the shower spitting dust at us when turned on (it was completely covered in dust), and the maid sitting and waiting for us right outside our door on the floor for us to checkout. The toilet is in a very small closet and breakfast was a bit lackluster as well. I think since Durbuy is a very touristy place they can get away with it since the rooms will fill anyways. It wasn't terrible by any means, but it could have been much better with very little work. It's a beautiful location that I would return to, but perhaps I would try another hotel. It has a steakhouse that I did not try so I cannot rate it.

Good: - Breakfast is very good - Friendly staff - Cosy room Bad: - Our room wasn’t a rustic one as always shown in the official pictures, but one with a lot less character - WiFi isn’t the fastest - No night reception And then there was this major incident that blew away everything. The rooms are not airconditioned and was situated in front of the “Le 7 by Juliette”, a restaurant owned by the same person as Le Victoria Hotel, at the other side of the street. As the name “Le 7 nu Juliette” implies, it opened on July the 7th. Aparantely, the restaurant organises a big party at its outside courtyard on that date, every year. We stayed that night in the hotel and we slept for about 2 hours - combined. It was a completely miserable experience and we woke up with a heavy headache. There was a DJ banging music until the early morning hours in the middle of the town on an outside square, just in front of our room and no night reception. We called the police but in absence of Durbuy having its own patrol unit, we didn’t saw any action from them and the party just went on ruining our night and thus stay. The next morning during check out I went complaining and asked for a refund. The receptionist didn’t considered that a fair question. I asked for the manager but she said there was none, although she herself had not the permission to allow for a refund. So same story: this hotel (owner) doesn’t give a thing about the people who are paying him. Beautiful hotel, but don’t go there.