Homewood Suites by Hilton Raleigh - Durham AP/Research Triangle

Pretty fair management sucks. The rooms are nice the beds are really comfy. The breakfast is great and filling

Great room for the price with a balcony.

It is great

It was ok

The girl at the front desk was super friendly and welcoming which made a fantastic first impression. Room was spotless, great water pressure, perfect location if you’re here for business in the research triangle.

Willie, at the check-in desk, was very friendly and very helpful in pointing out places for dinner. He was very willing to help if any issues arose.

Room was clean and spacious. 2 bedroom suite was perfect for me and my boys!

I stayed at this property with my daughter while visiting Duke University. The hotel itself was convenient to the area of the university. The property itself was great and has a nice breakfast with a large dining area. The hotel room was nice and quiet. Jasmyn was the staff member who checked us in and helped us. She even put in a request for housekeeping for us. Unfortunately, after we came back from a long day outside for college visits and expected to have a clean room to relax in, we found housekeeping did not follow through with the request. Therefore, I had to call the front desk to find out what happened. I could not get an answer and was left to request linens, toilet paper, etc. This is not the expectation I have of a Homewood Suites. I mentioned it again upon checkout, and the front desk staff did not seem to care. She said she would put a message in to the manager, and he would give me a call. Of course, like most places these days, there is no customer service. I still have not received that call, and I was even told by that staff member that I could contact ******* so they could advocate on my behalf. Seriously??? Why can’t people do their jobs and actually rectify the situation? So, while this Homewood Suites was a decent place to stay, I would think twice because of the lack of customer service especially being a Hilton Honors member.

Everything was great except for the shower head