SpringHill Suites Scranton Montage Mountain

We typically have great luck with Marriott’s. This stay though, check in took extra long (was 9 pm with four kids after driving all day), because she was asking a lot about us signing up for their program. Room needs a good cleaning and couch pillows changed. Otherwise it was an okay quick night of rest.

one of the workers dani help my whole day due to car problems she heard me on the phone with a tow truck and came right over asking could she help. i was already upset trying to get 3 kids to settle she jumped my car for me and saved me money for that. the stay its self was nice the kids had alot of fun at the pool the breakfast was good we fid only stay one night but we enjoyed

Upon checkout I walked up to the front desk to return my keys. A male housekeeper was present and I handed him my keys, he offered a receipt and said he would leave a note on the desk for the front desk associate Candida who was currently on the phone. She stood and watched him write the note which asked for a paper receipt for room 401 and then he left assuring me I would be taken care of. I then informed him I was stepping away to make a cup of coffee. When I returned to the desk I said good morning and said "Hiii, I'm just picking up my receipt for 401." Candida rudely responded... "I don't know what you're talking about" and promptly walked away. She quickly returned and I pointed to the paper note that was written on the table directly where she was standing. I said "it's on the note right there" She looked at the note and said with an attitude "I don't know what that's supposed to mean" and shrugged her shoulders. I walked away without a receipt. The maintenance employee who took my keys was very pleasant and accommodating. Maybe he'd like her job. The front desk is the face of the hotel. I hope to see a new face that deserves such an important job if I ever return.

Heat stay we will be back

Arrived after a long trip entered the room and it was filthy bed slept In bathroom dirty Floors dirty terrible hotel said to call then Ashley for a refund recommendation awful

Welcoming staff, nice layout and the gym is functional.

A very nice place to stay. 24 hour firepit was nice during the cold weather.