Hotel Residenz Duesseldorf

Location: Many reviews highlight a great location, being within walking distance of the main train station or convenient for travel.(based on 7 reviews)

Terrible Experience – Missing Belongings and No Accountability We had a very disappointing and upsetting experience with this hotel. Upon checking out, we asked the Chinese hotel staff to store some of our belongings using their storage service, as we were continuing our travels in Düsseldorf. Later, we discovered that several items were missing, including an iPad, earrings, cash, and an international power adaptor. We immediately contacted the hotel to report the issue. At first, they promised to look into it and get back to us. However, after that initial response, they stopped replying to our messages and even rejected our calls. We now suspect that the items were stolen by hotel staff, as the belongings were under their care and stored by them. This experience has left us feeling very disappointed and unsafe. It’s unacceptable for a hotel to fail to take responsibility or even provide clear communication when entrusted with guests' personal belongings. Travelers beware — if you’re considering staying here, be extremely cautious and do not leave any valuables with the hotel. The lack of accountability and communication was shocking and unprofessional. 非常糟糕的经历——物品遗失且酒店毫无责任感 我们在这家酒店有一次非常令人失望和气愤的经历。退房时，我们将一些物品托付给前台的中国籍女员工保管，使用了他们的行李寄存服务。 然而，当我们拿回行李，抵达下一座城市后才发现，iPad、耳环、現金、以及一个国际转换插头都不见了。我们立刻联系酒店，对方一开始还承诺会调查并给我们一个答复，但之后却不再回复我们的信息，甚至直接拒接我们的电话。 由于这些物品是寄存在酒店员工管理下的行李房中，我们有理由怀疑是酒店员工盗窃。整个过程中，酒店完全缺乏责任感和基本的沟通，令我们非常失望，也感到非常不安。 在此提醒其他旅客：如果你打算入住这家酒店，务必不要将任何贵重物品交由酒店保管。酒店在处理此类问题上的态度极其不专业，也让人对其信誉产生严重怀疑。

Everything is good and highly recommended