Abode Hotel Altstadt

My stay at TM Hotel Düsseldorf was a nightmare. This place is a breeding ground for bed bugs; my room was infested, and I couldn't get a good night's sleep. The staff's response was appalling – they were unresponsive and unhelpful when I reported the issue. I wouldn't recommend this hotel to my worst enemy. Avoid it at all costs!

Worst possible experience ever. The pictures are misleading. The entrance is an old house entrance followed by incredible steep stairs. No service, no breakfast offered. No way is it a 3 star hotel. We booked for two nights, left after the first night. Pedestrian very noisy street. Any mobility problems or heavy luggage, just forget it.

The room standard was particularly good. The room was big enough and the bathroom facilities were of a very good standard. We were on the first floor for guests - 38 steps! gaining entry: you must find the single door entry, number 35, with a sign to the right. We were a planned late arrival, about 23.15 actual. We could not gain entry. I then phoned the number I had and we set to on gaining entry under remote control. "Do you see the black box up high on the right?' YES. "Use this number to open **** and you will find a key"' OK " Open the door, them put the key back in the box and close it"' "Go upstairs to the check in desk, where you will find a box containing an envelope with your name on it". "This contains a door and room key". That was check in completed . . .

Our fault was that we didn't read the message that the hotel sent. We also left home late so by the time we got there, the reception desk was closed. Parking was in a tiered garage and was about a 6-minute walk from the hotel. The hotel itself was hard to find. It's easy to miss because the entrance looks like a common doorway for apartment buildings. We got instructions from the hotelier by phone on how to get our key from a coded keybox. But opening the door was tough. The tumblers were not lining up. It's like lockpicking a master lock in Skyrim and you've only gotten the skill to 20. Both the main door and our hotel door was like that. Without an elevator, getting up the narrow stairwell was a challenge especially while carrying a jogging stroller. The room itself was simple. As for the location, everything that people can typically enjoy for a weekend is within 6-7 minutes away.