The Fritz Dusseldorf Konigsallee

Amazing hotel and staff

Hello, I booked this hotel for one night with my husband and 1 year old daughter on 20/12/2023. We arrived promptly at check-in time due to my toddler desperately needing a nap. We were faced with a very unwelcoming receptionist who took the utmost pleasure in informing us that we were not allowed to check-in to our hotel room because we didn't add our baby to the reservation. She insisted that we had to book ANOTHER hotel room so that my baby was on a reservation as well so that there wouldn't be more than 2 people in one room. She informed us that it was impossible for all 3 of us were not able to stay in the same room if we only had one reservation. I have travelled to over 25 countries, stayed in literally hundreds of different accommodations and not once have I ever had this said to me. Every hotel that is adults only clearly states it on their website. I always check this and have never had any issues like the one I faced here. I asked if this happens often and she said yes, unfortunately just last week they had the same issue, so I suspect this is a recurring issue at the hotel. The receptionist's first explanation for having to book two rooms was due to a safety policy that states only two people could be in a room due to "fire regulations," a law that prevents them from going over maximum capacity in the case of a fire. So then I explained to her that there must be a mistake on behalf of the hotel, as the room lists a baby bed as an amenity directly on the hotel's website for the room we booked. She then proceeded to say that actually, children were not allowed at the hotel, and it clearly states that in the terms and conditions of our booking. So wait.. a baby bed is offered as an amenity directly on the hotel's website and room we booked but children are not allowed at the hotel? First the issue was that we did not book 2 rooms and then once she realized that there was an error on the hotel's website she changed the story to children not being allowed all together? Which is it? Regardless, there was a clear mistake on behalf of the hotel but instead she kept insisting that it was MY fault, even though there was NO indication on the website that babies were not allowed. It turns out that AFTER guests (we) pay a NON-REFUNDABLE booking, the terms and conditions inform us that no children are allowed. It was literally impossible to know this beforehand! Why would I book a hotel room that doesn't allow children if I have one? After being yelled at in front of other guests with my toddler in my arms, I made the decision to just check-in and take my daughter up to the room for her nap. My husband was forced to wait in the lobby for nearly 2 hours until the receptionist could speak with the manager, who actually never showed up even though I requested to speak to him/her. Eventually the message was relayed through the receptionist that they would allow us to sleep together and this would be a very special exception to their policy. We

Good location

It’s a beautiful hotel in a great location. It’s very clean, great service in a great and clean location. We love the shower and bed!