Holiday Inn - the Niu, Seven Dusseldorf Ost, an IHG Hotel Guest Reviews
4.1/5
Very Good
48 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.0
Amenities4.0
Service4.1
Cleanliness4.2
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All reviews(48)
Positive reviews(18)
Reviews with photos/video(3)
Negative reviews(8)
Anonymous User
Standard Queen Room
Stayed in Dec 2023
Couples
8 review
5.0/5
Outstanding
Posted on Dec 20, 2023
The price is excellent, modern and fast mode, the surrounding environment is okay, and it is relatively simple. If you choose to stay overnight temporarily, the parking lot is charged. The hotel's underground closed safety is guaranteed.
Facilities: Complete standard equipment, fast and convenient
Cleanliness: Very clean
Environment: The surrounding environment is very good
Service: The front desk is very warm and thoughtful
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for sharing your experience! We're glad to hear that you found our hotel to be competitively priced with modern amenities. While we're sorry for any inconvenience regarding parking fees, we're pleased that you felt secure with our underground parking. It's wonderful to know that you found our facilities well-equipped, clean, and convenient, and that our staff provided attentive service. We hope to welcome you back soon!Best regards,Your Team at Select Hotel Berlin Spiegelturm
Guest User
Standard Queen Room
Stayed in Nov 2023
Business travelers
7 review
4.5/5
Great
Posted on Nov 18, 2023
There is a train station opposite the hotel, only 2 stops away from Dusseldorf Central Station, and it takes about 10 minutes to get there. It's similar to other hotels in Europe, no slippers, no toothbrushes, etc. Everything else is fine.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your feedback! We're pleased to hear that you found our hotel conveniently located near the train station, making it easy to reach Dusseldorf. We apologize for any inconvenience regarding amenities and appreciate your understanding. We're glad the rest of your stay met your expectations and hope to welcome you back in the future!Best regards,Your Team at Select Hotel Berlin Spiegelturm
VeganSeb
Standard Queen Room
Stayed in Jan 2024
Business travelers
11 review
4.5/5
Great
Posted on Jan 25, 2024
Everything worked out great. The only downside was the train, which you could hear all the time. Otherwise everything was great. Delicious coffee!
Original TextTranslated by Google
Response from Property: Dear Seb,Thank you for your feedback! We're glad everything went smoothly during your stay. We apologize for any inconvenience caused by the nearby train noise. We're delighted you enjoyed our delicious coffee. We hope to welcome you back soon!Best regards,Your Team at Select Hotel Berlin Spiegelturm
Guest User
Standard Queen Room
Stayed in Jan 2024
Family
3 review
4.5/5
Great
Posted on Jan 3, 2024
Except for the poor location, I am very satisfied with the price and service.
The toilet is very clean and every detail is perfect. I will definitely come here again next time. It’s a pity that you need to drive by yourself to make it more convenient.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your review! We're pleased to hear that you were satisfied with our pricing, service, and cleanliness, despite the less favorable location. We appreciate your feedback and hope to welcome you back again soon. Please let us know if there's anything we can do to improve your experience.Best regards,Your Team at Select Hotel Berlin Spiegelturm
Guest User
Standard Queen Room
Stayed in Jun 2023
16 review
3.5/5
Posted on Jun 8, 2023
#positive #I was happy with the Cleanliness, Location, Amenities; #negative #I was disappointed with the Service; It's OK, mainly because the front desk is not good
Original TextTranslated by Google
Response from Property: Dear Guest,We apologize for your unsatisfactory experience. Your feedback is important to us, and we would like to learn more about what went wrong during your stay so we can address it promptly. Please reach out to our team so we can make things right.Best regards,Your Team at Select Hotel Berlin Spiegelturm
Akhmaddzhon
Standard Queen Room
Stayed in Nov 2023
Booked for others
8 review
1.0/5
Posted on Nov 10, 2023
Terrible
Original TextTranslated by Google
Response from Property: Dear Guest,We apologize for your unsatisfactory experience. Your feedback is important to us, and we would like to learn more about what went wrong during your stay so we can address it promptly. Please reach out to our team so we can make things right.Best regards,Your Team at Select Hotel Berlin Spiegelturm
Boboliev
Standard Queen Room
Stayed in Jun 2024
Other
2 review
2.5/5
Posted on Jun 14, 2024
Ошибся датой, администрация отела не пошла на встречу и не сделала перенос дат или отмену бесплатную
Around hotel is a tramlane. So bring your earplugs or wake up as Frankenstein. Staff is friendly and really wanted to find solutions for the mess: Booked a superior room, with request for a quiet room. Got a quiet room but standard, not superior. My feeling said.... This does not look good at all. Here it comes... Arriving back at 4.00am at the hotel, I wanted to take a quick shower and than sleep. My Key did not work. Could not enter the room. Took almost 1 hour(!) before staff just walked me to the room and opened my door. So now I'm in my room with no key. Woke up at 10.45 and asked if breakfast was still possible. Yes, no problem till 11.30.... friendly reception lady told me. Arriving downstairs, all was cleaned. Friendly lady from breakfast said they stopped at 10.30. Not 11.30 as mentioned just earlier. I asked if I could have something small. Not looking for problems. Took some eggs, cheese. Since I don't eat meat I asked for some tomatoes and cucumber. Guess what, not delivered at all.... Brings back some DDR memories. After a quick bite, went back to reception. Waited again until staff walked me to my room again.
Guest User
Stayed in Apr 2023
Business travelers
2.0/5
Posted on Apr 10, 2023
hotel has no restaurant - they just warm up pizzas for you no parking spots available - for 120 rooms they have 20 parking spaces - they rended the rest for long term one man for check in, serve drinks and warm up pizzas for full house - this is not human and not respectful for employees
Guest User
Stayed in Dec 2022
Business travelers
5.0/5
Outstanding
Posted on Dec 19, 2022
Niu Seven is a wonderful hotel with a top notch team. The rooms were excellent and the beds were super comfortable. The quality of the room was only topped by the phenomenal customer service (reservation team, front desk, house keeping, breakfast, etc.) all around. Highly recommend.
Guest User
Stayed in Apr 2024
Other
4.0/5
Very Good
Posted on Apr 4, 2024
A great hotel with a young and modern character. The rooms and bathroom are clean and tidy. There is enough storage space and a great bed. We were also surprised by the breakfast buffet. There was enough and it was constantly being refilled. The staff was friendly and helpful. We have stayed in much more expensive hotels where the service and breakfast were worse. Keep up the good work and don't let up.
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Guest User
Stayed in Mar 2024
Family
5.0/5
Outstanding
Posted on Mar 29, 2024
The hotel and all areas are very tidy and clean - the rooms and bathrooms are also very good. Checking in and out is easy and the staff at reception/lobby/bar are very nice and friendly and helpful with questions. It's nice that you can have a drink at the bar at any time. The breakfast buffet is very good and freshly prepared, the coffee is very good. We were very satisfied and would like to say a big thank you!!
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Guest User
Stayed in Mar 2024
Family
5.0/5
Outstanding
Posted on Mar 1, 2024
Nice hotel with 24 hour reception and bar with snacks. Good breakfast, free parking opposite. Beds comfortable, standard rooms a bit small but adequate. Good places nearby, train station and bus stop right by the hotel.
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Guest User
Stayed in Mar 2024
Business travelers
2.0/5
Posted on Mar 1, 2024
Hotel and cleanliness OK!!! Only hotel WITHOUT parking = recommendation from hotel staff - use the public P&R car park!!!! This is just 5 minutes across the street!!! Sorry, as a business traveler you want to park your car a little more securely overnight!!!!