Econo Lodge Inn & Suites Old Saybrook - Westbrook

Bathrooms were fine but rooms did not feel clean. There was hair on the pillow in one room. Website said they served breakfast but they do NOT. I tried to update my reservation and shorten by a day and customer support told me it would cost MORE than the day rate for a room to change the reservation- which feels redundant.

absolutely loved these property

had dirty sheets and dirty towels. it’s like no one even looked at them. they just fixed it and didn’t even bother cleaning them.

I stay at a lot of places like this at this price point from Cape Cod to the Canadian border therefore it's tough for me to complain. There are only three things I desire from a motor lodge: a level clean bed, a non-sticky floor and ample hot water for the shower. The Econolodge failed to deliver on the third criteria. The water wasn't cold but it never got hot. It was just a quarter-inch turn of the spigot short of a satisfactory bathing experience and in all my travels, this was the first time I have encountered consistent tepid water in the shower. This was no malfunction, you will not get hot water from these people. The hospitality industry weeps. Water down the coffee, skip the danish and corn flakes just don't go cheap on the hot water. While I'm at it, the fan in the heater unit also managed to be loud enough to drown out the TV but that was ok because you couldn't even get a movie channel anyway, just old sitcoms and local news. That was also a first. Usually you can get one movie channel even at the most frugal places. It's not a bad place, they just won't allow themselves to be good.

tidy and neat, easy to hear people in the other rooms, otherwise GOOD STAY

The room was clean, beds were comfortable and staff was friendly. Check-in and check-out were both smooth and quick.

Convenient and safe for a one night stay, beds uncomfortable.

Staff is friendly and just is a super chill spot

Nice little hotel that was clean and comfortable. The outside was pretty, with flowers and a lake. The inside seemed updated and well kept. I would definitely stay here again if I'm ever in the area again.