Red Roof Inn Lancaster - Strasburg

the smoke detecter was off wall hole in bathroom wall was really dirty in parking lot

There were several issues. The lock on the main door was broken. There were stains throughout the room. And to top is all off, there were cockroaches in the room. When we went to talk to the night attendant, he basically told us since we had been checked in for 6 hours, we wouldn’t be refunded. What?! We put our bags in the room and left again! We were on a trip, we didn’t come to visit your lousy room. Red Roof needs to do better. We ended up driving home and not staying.

At about 10:30pm my son said there was a cockroach in the bathroom by the light (video). I went to the front desk to ask for a new room and was told there was no available room. He then gave me a can of Raid roach spray. I sprayed the roach and then returned the can to the desk. Since we were 3 hours from home I decided we would just try and get through the night. About 20 minutes later my other son started yelling there was another roach on the floor and when I turned the lights on it scurried under one of the beds. He then went to the bathroom and there was one on the toilet that went behind the toilet. I told them to pack their stuff and when my son was checking the bed for any clothes we found a dead one in his bed. At that point we had no choice but to drive 3 hours home at midnight because there were multiple competitions and events in town and we couldn’t get a room elsewhere

Toilet was broken. ********** screaming and fighting all night. Not a safe location at all.

Staff was friendly. The room was outdated, kind of smelly, and dirty. The top of the mini fridge had so much dirt, grime, and crumbs on it. The bathroom shower curtain was so nasty it stuck together. The towels had a foul smell. It was a rough stay. Convenient location. Just actually clean the place and it would be cool.

Great staff. Affordable clean. Seasonal pool. Right in the middle of all the tourists attractions and outlets

Hallways smelled like a barroom full of cigarette smoke, room was dirty, dogs pooping in grass by parking area, not cleaning it up

All conditions of this place unacceptable.