JENNIFER
December 29, 2023
We were supposed to have rooms next to each other. I called and requested an early check in. They said it would be fine. When i arrived, The person before me who was a walk in received room 201. I check In and receive 203. I was told our second room wouldn’t be able to be next to it. But we could come back and check in for 222. We come back to check in for 222, they said it’s no longer available and we could have a room on the 3rd floor. When we complained and asked for a manager we were handed a card and basically told nothing they can do. We changed the bed sizes to be on the same floor. The trash cans were all full for the breakfast.