Blue Lagoon Hotel and Conference Centre

Not having visited EL for some years, we chose the Blue Lagoon Hotel to host a dispensing course for medical practitioners. Conference arrangements were finalised quickly and efficiently with Skye always being available to assist with new requests from our side. Our room had a lovely sea and lagoon view, and we received a complimentary bottle of still water each day as well as real milk for coffee and tea. Who else still does this? Service in the restaurant was always friendly and the food tasty and well prepared. A lovely surprise to have a trip without any complaints afterwards! DanielD

It was really fun, we enjoyed our stay there, the reception was s friendly and the breakfast was really good. The rooms were neatly tidied. We got lost in trying to find our room on arrival, and asking from the cleaners that were not as friendly was not nice at all. Over and above all we had great time. Thank you

We had a great stay at Blue Lagoon Hotel, thank you to the staff for making it exceptionally great. We will definitely visit again and we will re commend to other people. Great location and nice views

My husband and I were excited for this trip but it was completely ruined. We booked the Queen room which stayed that it was soundproof. This was the main reason we chose the room and my husband had been there before so he knew the place. On Arrival, we were given a standard room and told they were the same with the Queen room. We asked why we would be charged more if the rooms were the same and then we were told the queen rooms were fully booked. The room we got was not sound proof and we had a terrible night due to the noise from adjacent rooms, it was as though they were right in our room with us. We had a terrible night and could not wait to leave in the morning. We should have done our research and not trusted what the a hotel says about itself. Sadly, I cannot recommend it to any of my friends and I will not be coming back

The overall service and outlook are great. I always enjoy visiting and staying at the hotel. The hotel staff is friendly & smart. However, some rooms need new irons, and some doors new locks. Thanks!!

We recently stayed for a weekend in East London, and having stayed at Blue Lagoon before we decided to stay again. It will certainly be our last time staying there. Room was in a terrible state of disrepair. Paint peeling off the walls in the bedroom and bathroom. The reception and admin staff were shockingly poor. From our room key not working multiple times, to being accused of not paying for our breakfast because staff failed to ring up our bill, to the hotel bar turning into a full-on nightclub in the evenings, this was a terrible experience - made all the worse considering how expensive it is to stay. Find alternatives if you can…

I travel a lot for work purposes and have never felt the independent need to write a review on any of the usually 3- or 4- star hotels I reside at. After four stays at the Blue Lagoon, I decided I could not ignore the need to publicly congratulate the managmenet and staff and to say that, taking everything into account, the Blue Lagoon is the BEST value for money hotel I have ever stayed at in my 72 years - yes, I am 72 and have worked since I was 23. The venue - at the mouth of the Nahoon at the Indian Ocean - is supreme! The beautiful peaceful and secure beach and safe swimming areas, the picture perfect setting between the hills and the sea and the protected areas out of the wind are exceptional. The food and general catering, pub facilities and service are consistently excellent - from perfect roasts to scrumptious seafood salads, as well as a huge and varied breakfast selection. The unique-to-East London-hotels coffee blend, Miko, which they serve, is also something to savour. The premises are very well secured, especially at night. The accommodation in the rooms and suites I have stayed in are well appointed, everything works and maintained daily to a high standard. I once had an issue with wi-fi reception and it was immediately attended to. The ultimate in service for me was when I had left my vehicle lights on overnight, leaving the battery flat. I only discovered that the next morning when I was on the verge of leaving for an important appointment with no time for mishaps. I went to reception to ask for help. The assistant there was attentive and within minutes the Head Chef and other staff members came to my rescue. They were all extremely sympathetic and not once did I get the feeling that they were irritated by having to leave their workplaces to help an old lady who was so stupid to leave her lights on. I just want to stress that I am an entirely independent, honest reviewer, who has no association with the hotel or any of its staff at all. I am simply genuinely impressed with a level of service that one rarely encounters in South Africa today - especially in hotels. Blue Lagoon - the best hotel in South Africa!

When booking, we chose sea view room and paid extra for this. However we got river view and no sea view. When we complained we were told all rooms were like this and that this was a sea view room, even if they agreed there was no sea view. We were offered another room which was dark and unpleasant with a tiny little bit of sea view, but still 90% river view. We did not accept this offer, and asked to speak to management. The lady was very arrogant and said the room we got was a sea view room and they had no other rooms with any view of the sea, only river. So why do you advertise sea view and charge extra for it, I asked. She just shrugged her shoulder's and said well that’s just how we do it. We felt cheated and fooled and very badly treated. And I would like to warn others about this. We also noted that our neighbor room had a sea view, so they probably sold the room we paid for to someone else and fooled us. Really sad that they do not have any better respect for their customers and this is all down to bad management. The staff were nice and friendly but the management terrible.

the beach was very nice But not good for swimming The Pool wasnt very clean and There Are no cushions for pool loungers so it isnt very comfortable It is very quiet around the hotel There is no atm Its a nice hotel for a Short Trip I would Like to Book it again