Guest User
June 3, 2024
My husband and I had not been away for a long time, so thought I would treat ourselves to something special for our stay in Mackay! I chose the "Executive King Studio room with Sea View", which was a 40 square meter room. We arrived at the hotel at 2pm for check in, and was given a room on level 1, I asked, "are we going to have sea views from that level?" The lady said she wasn't sure, I said I have booked a room that is supposed to have sea views. The lady checked the computer and said they were fully booked, so they were unable to change our room. We had a very small room with no sea views, or any water views whatsoever, and a shared patio with the room next door to us, so we had to leave our curtains closed the whole time we were in our room for privacy as there were no thin curtains, only very thick ones. Also, when we walked in, I nearly slipped over in the bathroom as there was so much water on the floor, there were also black hairs on the floor. The curtains were very dirty also, it looked like dried blood on them. I went to reception and spoke to the receptionist, I showed her a photo of our curtains and told her our concerns, she was very kind and wrote our concerns down and said the manager was taking over at 1pm that day, she took our phone number and said she would ask the manager to give us a call. We did not receive a call from the manager, and still have not heard from the hotel. We defiantly won't be staying there again and do not recommend this hotel very highly at all. Very disappointed!!