X3915PBsuer
May 30, 2024
Booked an executive room for two nights. Hotel reception and bar areas very nice, went to our room, it’s tired, walls need painting, bathroom floor tiles cracked, taps and chrome fittings all worn and pitted. Both our Complimentary flannels had dirty marks / stains on them. But the toiletries were nice, all Dove. Room was chilly so turned heating on, didn’t work, hotel staff brought a plug in heater! Feet were broken on that too, but we had heat. Went out next day and came back to find the cleaner had been in to make the bed and clean the bathroom, they’d left either a floor or toilet cleaning ‘rag’ on the bathroom sink and it was filthy and smelly. So I threw it outside our door in the hallway. Cleaned where it had been left with baby wipes. Had a swim in the pool, freezing cold, and out of 3 sauna / steam rooms not one was working, apparently been like it all week. I doubt we will stay in a holiday inn again after this experience. Staff were all nice, the restaurant food wasn’t great, basic food using cheap ingredients.