Hamlet Hotels Maidstone

Excellent hotel close to everything fantastic location

So upset that noise from heating was so loud really spoiled our weekend

Stayed at this hotel for 2 nights sons wedding.The majority of staff are all very helpfull. I only have 1 large moan about the Management the secretary.After my son spending thousands and all the guest paying to stay the night a large amount of money change hands.When we got home i found i had left my phone charger in my room.I phoned up and staff said they had found it,and would get management to send to me.I offered to pay for it to be sent to me and was told it would be free of charge.The next day i was called by the secretary and asked for payment. I would have thought after all the money they received from the wedding and guests they would have sent it free as i was told in the first place.Management should think before getting staff to phone customers with an attitude.In the end told them to chuck in bin. Would not go back there again.Totally ruined a nice say.

Although the staff were very nice. The ‘suite’ was very disappointing. Small and the bathroom was very old fashioned with no fixed shower.

Booked here for 3:30pm carvery roast for Father’s Day… let’s say Father’s Day ruined. Walked in, was absolutely dead… surrounded by lots of big six/seven seater tables, and just the three of us on one of them. It was like a scene out of a deserted western with the tumble **** going by. Ordered drinks at table (didn’t have archers so I just had coke). Went up to the carvery to find a very poor selection of food for a roast. One dry, and I mean it was the driest bit of beef I’d ever seen, would have needed an actual saw to cut it, and some cod in batter that looked like it had come straight out of a Morrisons frozen 4 pack. Walked round to view veg and roast potatoes. Again dry looking veg and then was to be told there were no roast potatoes but they could do me some chips if I wanted…. What on a roast? Even the gravy looked dry. I informed the person behind the carvery I wouldn’t be eating.. I wasn’t paying nearly £13 each for the most unappetising carvery roast I’d ever seen, that we would just have drinks. What I assume was the manager came over, and said we could eat for free, which was very kind, but they couldn’t pay me to eat that. Then as I drank from my glass (given a can of coke to poor myself) I notice a chip in the top… oh and both cans said ‘not to be sold separately. Went up to pay for drinks (1 pint of Heineken £5:95 and two cans of coke £7…. £3:50 for a can of coke? From a multipack as well)… as I payed for the drinks I handed the chipped glass to the barman and advised about the chip… I was then handed a small box which turned out to be soap… all I wanted was a roast not a wash. If I could of given zero stars I would of done!

We are not contractors, breakfast finished way too early for us.

Independent hotel on main London Road, staff excellent lobby and downstairs nice, suite bedroom poor, windows not double glazed hence traffic noise, no blackout curtains hence security lights being on all night made the room bright and like daytime, no sound insulation hence could hear clearly room next to me talking, coughing, tv and all night snoring meaning no sleep. Not the best but has potential.

We spent two nights at this establishment, and were pleasantly surprised at how much we enjoyed our visit. The staff were all friendly and extremely helpful. Decor had recently been updated and we found it to be very tasteful. We will definitely return.

Rooms are clean but very dated lots of contractors staying so a lot of late night early morning movement Very friendly attentive staff especially at breakfast which was plentiful and great choice