Wow, where to begin… this place says it has a pool not in Order… says breakfast , hotel says 9bucks per adult, children free. Then they choose what to give you. Your choice is coffee or juice, bagel or toast. Yes staff is nice but we had three different rooms we had to go to, first looked like a fight scene, second look as though someone urinated on the comforter… but the ceiling was leaking. The third I had to accept seeing as though dad went to his event and we had no vehicle. Third room lol like the dressers had been eaten away at slowly around the boarders. A white substance was on the bottom part of the frame bed. The plug in socket over was off beside the lamp that sits in between the beds, towels had black stains and red ones on them. Ihg was no help , I was told a manager would call me but the next day the GM saw me and apologized and offers to pay me back my 9$ for breakfast due to my inconveniences(did you all read that, 9 whole dolllars and I have a 17 month baby coming from 12 hours away) I said I’m, well it was only 9$s she them offers points, no specific amount, just points, again super nice in her tone but it was odd this was how they thought it would make since to go. Also, the carpets are terribly stained in these rooms .. then to mess up my stay with a messed up room they offer points I can use in 7-10 days .. terrible terrible terrible customer service especially to a rewards member and considering we stayed for a month paying 870 a week and the acted like they did me a favor and now I see they ripped me off at another location with niceness