Best Western Plus Arbour Inn Suites

Fabulous hotel!! Very clean and quiet. One of the better hotels we have found on the interstate.

We were traveling to visit family. The room was clean and comfortable. They have gone through renovation and what they have done looks great. There are still minor details like trims and such that were not changed out but that is not a big deal to us.

I booked this room for my daughter and two granddaughters. I'm glad she was not traveling alone. There were issues and when we requested a discount, were given $20 and a no-reply email. Her response that she could not send was: "I appreciate the quick response. I do have to say I am frustrated with this as the front desk didn’t answer the phone when I called down as the toilet was overflowing. While medicated (I have lots of medical issues) I had to run to the front desk at 11:30pm from the very back of the hotel to be told by the front desk that someone didn’t return the ONLY PLUNGER? So he would call to get special access to the Housekeeping closet…. I then went to the room and used all the towels to soak up all the toilet water and turned the water off and tried to lay down when I was woke up at 1am to be handed the plunger and told by the worker “good luck”. So I then plunged YOUR toilet for 30 mins, got it cleared to wake up at 5am to the same issue. I woke up my dad in the room across the hall so I could use their bathroom and HE helped me fix the toilet… NOT your staff. So I had NO toilet, NO sleep and smelt toilet water all night. And your solution is $20 refund?"

Staff was wonderful, check in was easy, the front lobby had been updated, and it was a safe area.

everything as expected

All is good.

The front desk was entirely rude upon checkout. When I checked in I asked to pay in cash and I was told I would be able to do so at checkout. However, upon checking out the lady was extremely short with me and told me that everything was already charged and I would be lucky if I get the credit back on my credit card in 10 days. She seemed very shady and I felt as though if I did pay in cash she would have just taken it and I wouldn't have gotten my credit card refunded.

Desk staff polite and helpful. Everything is clean and well kept.

Its fine