Best Western Eastland

Mattress was rock hard and the pillows were very thin, did not sleep at all the two nights we were there

By far, worst experience at a hotel. Selected this location because they listed on their site an ev charging point. Checked into the hotel and asked where the charging point was. The BW associate Katelyn told us but stated it might not work that they've had some problems with it for however long she wasn't sure. We went to it parking spot was occupied by a truck, and the next closest parking spot were occuped as well. Went back to the front desk to ask if they could contact the owner of the vehicle to allow us to try and charge. Katelyn said she'd try and ask them to move it and proceeded to the filing system. As she was checking she looked over to her coworker and rolled her eyes for the inconvenience we were putting her through. She said the owner of the truck must not have filled out the form that they made us fill out. We asked well if they arnt a guest here can't you have the vehicle towed, and she said "well I'm not going to do that because he might be a guest, and they dont always fill out those forms" we asked why we filled one out then if it means nothing here. We stated our choosing of this hotel was the ev charger, and she stated there were some at nearby store, and we replied we understand that but that's an added cost to us for something that was listed on their site as an amenity. She shrugged her shoulders and stated what do you want me to do about it. We asked to speak to a manager and she stated there isn't a manager here tonight. We expressed that they weren't resolving the issue and that we wanted to call or talk to a real manager, refused again. I explained in these situations there's supposed to be a manager on call regardless. And she said "well I'm not calling her" my spouse then raised his voice and said let us speak to a manager. Then Katelyn yelled back if your going to yell at me you can leave this hotel and we don't want you hear so you can go. We stated the F** you can't kick us out for wanting to speak to a manager, she said we have the right in Texas to refuse service, we agreed to the statement and stated we still want to speak to a manager, then she said we can leave on our own or the cops can escort us out. We repeated let us speak with a manager, Katelyn said she's calling the cops. The other associate Jaylen chimed in while Katelyn went to the back room and asked what was going on we tried to explain but she kept cutting us off in the conversation reiterated their stance on just go to the walmart charger and asked what would the manager do. I tried to explain and she cut me off again, but I insisted she stop so I could explain which she did. At that point Katelyn came in with the assistant manager Denis on the phone and we explaind some of the situation and she started to agree with us on our misstreatment and as soon as she asked if there was anything else Katelyn went to the back with the phone and Jaylen came back into the room and stated the copes were on their way. We understood and stated we still had mor

Clean and good parking. Convenient to walmart, mcdonalds and freeway but quiet.

I highly recommend Best Western Eastland If you are looking for a nice and clean place in this area of Texas, The location is great, it’s by HW 20, right next to Walmart, snd close to some restaurants. Our queen bed suite was very spacious with comfortable beds, a medium size fridge, microwave, coffee machine, coffee table and a small sofa. The gym was clean, they’ve got some cardio equipments and weights, The nice cafe serves both hot and cold breakfast. I’d like to see more variety of fruits but making own waffles with Texas themed waffle makers was fun. I thought it was a nice touch to have weekly menus on a white board tho. I’d love to give a shutout for one of the front desk staff Amanda!! She is so sweet, friendly and always asks if you need anything!!

Staff was very nice and very helpful throughout our stay.

Traveling from Southern Arizona to the Dallas Texas area there are only 3 cities to stay at within our range of miles & time per day so we picked Beat Weatern as our go to place to stay. This BW was welcoming,clean and close to fast food, Walmart and inexpensive fuel with Walmart plus gallon discount! The ADA room was spacious and clean, very clean! Nice tv, refrigerator with freezer and a microwave. All worked perfect and were very clean! Kierig type coffee in room was nice. Shower was a roll in and had a nice bench and shower wand. The breakfast is different each day and Tuesday was waffles, bacon and scrambled eggs. There are lots of breakfast items to choose from like cereals and yogurt juices and pastries. All of the staff were so helpful and they were all a very happy crew! The black crickets were all around but the staff had the exterminator out to help keep those critters at bay! We definetly will return to this hotel on our way home!!

The overall condition of the room was acceptable. The AC system was noisy and did not seem to maintain the programmed temperature. The noise specifically prevented me from sleeping. Bath towels were thin and almost non absorbent and required multiple towels to completely dry off after showering.

Excellent stay, very nice staff facility was very clean.Food was good and hot.Food provider was very nice and keep food stocked. Rooms were nice and comfortable. Will be returning in future.

Mattresses need replaced. Very uncomfortable. Everything else was fine.