Happiness37366907422
April 16, 2024
We went there for 2 nights at the beginning of our stay since we landed 1:30am and the hotel was close. We booked a 1 bedroom deluxe suite in the Mecure which I found excellent. The Novotel, Mecure and Ibis is basically one complex with one central reception at the entrance which serves all 3. We had breakfast included and went to the Mecure buffet breakfast was was good. The Novotel supposedly does an A La carte breakfast. We went to the Novotel one night for dinner, the a**osphere was that of a workers meal location and assume that what it was in the day and is now, I think Novotel must have changed the pool facing conference room from the original Novotel restaurant..... Anyway terrible looking restaurant, food was good but look and feel of restaurant dreadful.. Staff were all friendly and good except for main reception female manager with short hair and no name badge was cold and dreadful with no customer service at all. Worst reception person I have ever come across in my life. I verified and the 2nd day I could bring my rental car in to pick up our suitcases our our room was at the back of the resort, day 1 reception staff said that was fine, day 2 when I spoke to this short haired female manager said no and it would cost $20 to drive in through gate to pick our bags up..... although I said I was told it would be ok to pick bags up. I also informed her my door didn't close properly although it looked locked and said the door needs adjusting and she said it was nothing to do with her and it was my fault and she said she would someone to look at it which I never saw, she never smiled once and was horrible. Anyway I went back later and saw another manager as this rude manager was serving someone else and I asked her about picking our bags up through gate and she that was fine to drive in and pick the bags up. Also main Novotel pool looked fine was closed due to whoever knows which we would have loved to swim in.