I stay here once every few months when I am working in Arnhem Land. I usually fly in on the weekend, stay at the Mercure for a night or two then fly out to work on the Monday morning. It has been very convenient for that purpose, but it has, until now, also been a nice play to stay. Now that they have 'centralised' the Mercure and the Novotel, everything is in disarray. The facilities themselves are much worse, and the service staff are disorganised and ignorant of the new processes. I'm sure they are doing their best to adjust to new circustances, but the experience from a traveller's perspective is much worse. I actually extended my stay this time because I thought I would use the new pool at the Novotel. I've seen them building it over the last 12 months and it looks great. However it was only once I checked in that I learned the pool is not working. Not only that, but they have clearly let the Mercure pool itself go into disrepair, probably because the Novotel pool was supposed to supersede it. It is a very strange state of affairs though because the Novotel pool looks pristine but we are told it has a 'plant issue' while the Mercure pool has traffic cones around it, brickwork failing around the edges, and ghetto looking furniture. It makes no sense... what 'plant issue' lasts for months? The Mercure has been my go-to stop when I am working in the territory but I will have to reconsider that in the future.