We stayed here as we were visiting the zoo (which is around 10/15mins away so great location). Staff were all very friendly and welcoming. Acknowledged our children who were with their VIP bands! Check in was smooth and we had a room near the back of the hotel which was very quiet despite being next to a relatively busy road. It is a bit of a labyrinth to get around but lots of signage. The room itself was well equipped, plenty of space. Bed and pillows were comfy. Bathroom was a little tired in places (things like silicone sealant could do with being replaced) but it was clean. We didn't eat in the hotel as we ate out but there is an Asda express, Greggs and Starbucks next door at the petrol station if you're after something quick. Kids loved the pool, changing rooms were clean, they provide towels, just need £1 for lockers...as someone else mentioned the pool/gym could do with a lick of paint but it was fine for what we used it for! Would stay again...big thank you to the staff. You make the hotel what it is! 🙂