Hotel Ter Elst

Stayed one night as going to a concert at the Arena which is a 20 minute drive, perfect for this. Hotel is clean, rooms are huge and bath tub in bathrooms is rare nowadays. Great check in experience as quick and friendly. On site breakfast / cafe was lovely and there is an attached Thai restaurant and Italian - the Pizza was fantastic and super quick. Tesla chargers and a David Lloyd Gym just minutes away. Area is safe and well located for access to nearby motorway links.

Checkin experience was good. Breakfast experience was good. Unfortunately I was woken at 4 AM by the alarm on my door lock. It was incessant and didn’t stop until the battery died. Nobody was around to assist. I complained on checkout but no member off management team has reached out since.

We wanted a nice hotel for a 7 nights near Antwerp. The parking is great, the rooms spacious, the bathroom spacious but in need of some TLC, the cap on the bathtub faucet was missing, and some joints between the tiles were black. The WiFi was good, though not super fast. The only real disappointment was in the commercial attitude of one reception clerk and the manager. In the hotel description it stated that the rooms were equipped with a water heater and a expresso machine. When we checked in, there was only a water heater. Though this may seem trivial for some, it’s important to me. In the morning, when we’re getting ready I always answers my emails, and enjoy a cup of coffee while doing so. So, when I complained the reception clerk said that only ‘executive rooms’ have one. I did not accept that, since it was mentioned otherwise on the web, so the clerk said that he would talk to the manager, and call me later. When he called, he stated that it was ‘impossible to provide an expresso machine (??) and that the only thing he could do was ‘immediately check me out !! In other words, shut up or get lost ! This attitude and answer is an insult and unworthy of any one working in the hospitality business. Dear manager and reception clerk, change your attitude and customer relation policy, or get out of the hospitality business.

I booked the hotel because it was conveniently close to an event we attended with my friend. It wasn't one of the cheapest, but we were very satisfied with the hotel in all aspects. Very spacious and comfortable room, good bed and bathroom, and the breakfast was good. Also friendly staff. I'll book the hotel again if I've a reason to travel to Edegem.

Very nice accomodation, clean and friendly staff