Guest User
December 6, 2023
We stayed in flat 4 of Charlotte Square apartments. The location is seemingly fantastic, apart from the fact the apartment isn't in Charlotte Square, there is no view of Charlotte Square and the flats are above a KFC. The flat stinks of fried chicken ( and so did we, along with all our luggage, shoes and belongings). The cleaning was not complete when we arrived and the cleaner had to be asked to return to vacuum the bedroom carpets. When she did return, the hoover she used wasn't working properly so just moved dirt around. The carpeted areas still had debris and rubbish from the previous customers that I had to remove by hand, with areas of carpet still unclean despite that. The bedding in both beds was stained, ripped and had hairs in it. All the walls in the property are scuffed, marked or dented. When I raised these concerns and asked specific questions, such as who inspects these properties and deems them ok, destiny scotland provide no specific response. They even tried to say they can't take action if customers don't inform them of concerns, which I did through ringing twice and emailing on our first day. We are so disappointed with our stay here. The hiked up price for December, coupled with such poor cleaning standards, really ruined what was a celebration weekend for our family. We have previously stayed at other destiny scotland properties which have been crystal clean and lovely to stay in, but we have totally lost confidence in this company now.