Staycity Aparthotels West End

Staycity Aparthotels West End Reviews

Staycity Aparthotels West End

Brandfield St, Edinburgh, EH3 8AS, United KingdomView hotel details
Staycity Aparthotels West End
Staycity Aparthotels West EndStaycity Aparthotels West EndStaycity Aparthotels West End
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Guest Reviews of Staycity Aparthotels West End

8.8/10
Very good
186 reviews
Verified reviews
Location8.9
Amenities8.8
Service8.7
Cleanliness8.9
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All reviews(186)
Positive reviews(177)
Reviews with photos/video(54)
Large rooms(41)
Many amenities(30)
Quiet & comfortable(26)
Awesome kitchen(17)
Convenient for shopping(12)
Perfect for families(10)
Friendly front desk staff(10)
Has rooms for families(5)
Negative reviews(8)
Guest User
One Bedroom Apartment (Open Plan)
Stayed in May 2026
Family
21 reviews
10/10
Outstanding
Posted on Jun 18, 2026
Fantastic! They must have upgraded us because the experience was amazing. The whole place was large and new, and the apartment-style setup was incredibly well-equipped, making it feel just like home. The service was top-notch, truly touching. The hotel's location is superb, with supermarkets nearby, and it's a safe area. A quick heads-up: when using navigation (especially Baidu or Gaode Maps from China), **do not** take West Maitland Road. It's a fast lane and not meant for pedestrians or regular traffic. Instead, you can set your intermediate destination to Heymarket Station (train station) to avoid this incorrect route.
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Response from Property: Dear Guest, thank you so much for your positive review! We are delighted that you had a pleasant time at our hotel and look forward to your next visit! Thank you again, and best wishes for a wonderful stay! Jennifer + Staycity Front Desk Team
SYNSA
One Bedroom Apartment (Open Plan)
Stayed in Apr 2026
Family
6 reviews
10/10
Outstanding
Posted on Jun 20, 2026
The apartment is spacious. Though it's hard to find on the first day. But the location is actually OK. Centre and near to restaurant, supermarket etc. Overall a satisfying stay.
Response from Property: Hello, Thank you for taking the time to leave us a review - they are our most valuable forms of feedback. We are so glad to hear that both our location and amenities suited your needs. We will take on your feedback about signposting our location as we are always looking for ways to improve. We hope we can welcome you back soon. Warm Regards, Georgina + The Reception Team
Yanny70
One Bedroom Apartment (Open Plan)
Stayed in Apr 2026
Family
10 reviews
9.0/10
Great
Posted on Jun 15, 2026
The room was very spacious and came with a full kitchen, including a coffee maker and microwave. It was also very clean, and the bathroom was large, making it perfect for families. Supermarkets and restaurants are easy to find nearby, and it's within walking distance of the old town attractions.
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Response from Property: Hi Yanny,Thank you very much for your wonderful review.We are delighted to hear that you enjoyed the spaciousness of the room and found the fully equipped kitchen facilities, including the coffee machine and microwave, convenient during your stay. It is also gratifying to know that the cleanliness of the room and the size of the bathroom met your expectations.We are especially pleased that our location proved to be convenient for your family, with easy access to supermarkets, restaurants, and the attractions of the Old Town within walking distance. Your kind recommendation as a great choice for family travel is truly appreciated.Thank you once again for your valuable feedback. We look forward to welcoming you and your family back for another enjoyable stay in the future.Kind regards,LauraStaycity West End, EdinburghReception Team
Guest User
One Bedroom Apartment (Open Plan)
Stayed in Mar 2026
Couple
4 reviews
9.0/10
Great
Posted on Apr 29, 2026
Nice place to stay...spacious room, living room & kitchen includes washing machine.
Response from Property: Dear Guest, Thanks for the lovely review! We’re delighted you enjoyed your stay, and would love to welcome you back again soon. All the best, Jennifer and the Staycity reception team
y DeL
One Bedroom Apartment (Open Plan)
Stayed in Mar 2026
Family
1 reviews
8.0/10
Very good
Posted on Apr 10, 2026
It was an excellent stay in the city of Edinburgh!
Response from Property: Dear y, Thank you so much for your kind words, we are super glad that you enjoyed your stay with us and hope to see you again soon! Jennifer and the staycity reception team
Anonymous User
One Bedroom Apartment (Open Plan)
Stayed in Dec 2025
Family
1 reviews
9.5/10
Amazing
Posted on Jan 8, 2026
The front desk staff were friendly and welcoming, and the room was cozy and comfortable. The space was very spacious, enough to accommodate a family. It came with a washing machine and a kitchen, though you'll need to buy your own condiments for the kitchen. It's a bit of a distance from Edinburgh city center, but a taxi ride is under £10, making it very convenient. Public transport is also an option.
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Response from Property: Thank you very much for your kind review. We are delighted to hear that you found our front desk staff friendly and welcoming, and that you enjoyed the comfort and spaciousness of the room, especially for a family stay. We are glad the kitchen and washing machine were useful during your visit. As noted, we do not provide cooking ingredients, and we appreciate your understanding. While we are a short distance from Edinburgh city centre, we are pleased that you found taxis and public transport convenient. We hope to welcome you again in the future. Warm Regards, Laura Staycity West End, Edinburgh. Reception Team
Guest User
One Bedroom Apartment (Open Plan)
Stayed in Jun 2026
Family
9 reviews
9.0/10
Great
Posted on Jul 12, 2026
We were upgraded to a two-bedroom apartment, which was incredibly spacious. They even provided a fan, which, while not essential for cooling, was great for circulating air. The laundry service was free. Remember that the first four coffee capsules in the room are complimentary, and subsequent ones incur a charge. Overall, our stay was very comfortable. The only minor issue was that our upgraded room might have been an accessible one, as the bathroom and shower didn't have a separate partition. This meant the whole bathroom got quite wet after a shower, but a quick mop solved it. Other amenities like an oven, microwave, and plenty of dishes were all provided.
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Response from Property: Hello,Thank you for visiting and for your kind words; we are delighted that our upgraded room facilities helped ensure a comfortable stay.We sincerely apologize for any inconvenience caused by the bathroom layout. We are always committed to providing a thoughtful and attentive guest experience.We look forward to welcoming you back soon.Best regards,Jennifer and the Staycity reception team
Guest User
One Bedroom Apartment (Open Plan)
Stayed in Nov 2025
Family
9 reviews
8.5/10
Very good
Posted on Jan 23, 2026
The room largely matched the description and offered good value for money overall. However, the fridge in our room was broken and wouldn't close properly. After speaking with the front desk, they fixed it while we were out on the second day. It worked for a few hours, but then stopped closing again, so we had to wedge a piece of paper in it. Also, the drain tends to clog easily, so if you're not careful, the bathroom can flood. The heating was good, it was clean and relatively quiet, and had well-equipped kitchen facilities. There's a supermarket within walking distance. There's also paid underground parking available (14 pounds/day). You need to check with the front desk first, then drive a few meters forward, press a button, and the front desk will open the gate for you to park. Edinburgh isn't very big, so if you're up for it, you can walk to the castle and the Old Town. Public transport nearby is also convenient.
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Response from Property: Hello,Thank you for taking the time to leave us such a brilliant review! We're so glad you enjoyed your stay with us and managed to notice so many of our best features - especially our staff, who greatly appreciate your kind words. We're sorry to hear about your issues with your fridge and please be assured that we have ammended this now, so if you stay with us again you will not have the same trouble. We hope we can still welcome you back in the future to experience our excellent location and parking facilities again :)Warm Regards, Georgina + The Reception Team
Anonymous User
One Bedroom Apartment (Open Plan)
Stayed in May 2026
Family
15 reviews
7.2/10
Posted on Jun 25, 2026
The sofa bed wasn't very clean and we had to make it ourselves. Parking cost £32 for two nights. The hotel also mistakenly charged my room fee in the middle of the night, but thankfully Ctrip handled it promptly.
Original textTranslated by Google
Response from Property: Hi there, thanks for reviewing Stay City West End. As our property is a series of 'apartments', there is an element of self-catering involved in staying with us. We provide a kitchen, for example, to allow you to enjoy Edinburgh self-sufficiently. Our sofa beds can be made up with the linen we provided in the cupboard. I have passed your feedback on the cleaning to our housekeeping team; we aspire to the highest of standards and I'm sorry that we didn't meet your expectations this time. Cheers! Ivan
Yimeikeaiderena
One-Bedroom Apartment
Stayed in Nov 2025
Traveling with friends
7 reviews
10/10
Outstanding
Posted on Jan 3, 2026
The room was fantastic, fully equipped, and we could even make our own breakfast. The numerous security measures at the room entrance made us feel very safe. It was quiet at night, and we could walk to all the attractions. There's also a supermarket nearby. We'll definitely stay here again.
Original textTranslated by Google
Response from Property: Hello, Thank you for taking the time to leave us such a wonderful review! We're so glad you enjoyed our excellent location and the convenient appliances in our spacious apartments. We look forward to welcoming you back in the future. Warm Regards,Georgina + The Reception Team
Guest User
One Bedroom Apartment (Open Plan)
Stayed in May 2026
Couple
1 reviews
10/10
Outstanding
Posted on Jun 16, 2026
Great size, great location. Staff were very friendly and helpful. Was close to where we needed to be and the transport links. 10/10
Response from Property: Hello,Thank you for taking the time to leave us such an amazing review! We are so glad you enjoyed our spacious and well located apartments. And your kind words for our staff are especially appreciated, we all endeavour to make your stay as good as it possibly can be. We hope we can welcome you back soon. Warm Regards, Georgina + The Reception Team
Jamar Bahar
One-Bedroom Apartment
Stayed in Apr 2026
Family
6 reviews
10/10
Outstanding
Posted on Jun 30, 2026
The location is very strategic. Easy access. Near to Bus & Tram station. And we can walk to other attraction places ie: Princess St, The Royal Miles
Response from Property: Dear Mr Bahar,I am so pleased to hear you enjoyed your stay with us. Come back and visit soon!Thanks, The Reception Team
Guest User
One Bedroom Apartment (Open Plan)
Stayed in Oct 2025
Family
2 reviews
9.0/10
Great
Posted on Nov 30, 2025
Not so much restaurant around but luckily have one Tesco Express (Convenient store) nearby so can buy anything to cook in the apartment 👍
Response from Property: Dear Guest,Thank you for sharing your feedback. We are glad you found the nearby Tesco Express convenient for picking up everything you needed to cook in the apartment. While the immediate area has fewer restaurant options, we appreciate you highlighting the convenience of having a well-stocked store close by. We hope you enjoyed the flexibility of self-catering and would love to welcome you back again in the future.Kind Regards,LauraStaycity West End, EdinburghReception Team
Jiuloumao
2 Bedroom Apartment (Open Plan)
Stayed in May 2026
Traveling with friends
10 reviews
10/10
Outstanding
Posted on Jun 29, 2026
Luggage storage costs £5 per locker per day. Each locker can fit two 24-inch suitcases...
Original textTranslated by Google
Response from Property: Hello, Thank you for your outstanding review! And thank you for putting the information about our luggage storage lockers - i'm sure future guests will find it helpful. We hope you will also stay with us again upon any future trip to Edinburgh. Warm Regards,Georgina + The Reception Team
T.Gt
One Bedroom Apartment (Open Plan)
Stayed in Nov 2025
Family
3 reviews
8.0/10
Very good
Posted on Jan 13, 2026
Apartment was cozy and nice but had some issues with the bathroom door .
Response from Property: Dear Guest,Thank you for your feedback. We are glad to hear you found the apartment cozy and nice. We are sorry to learn about the issue with the bathroom door and appreciate you bringing it to our attention — this has been passed on to our maintenance team so it can be addressed. We hope to have the opportunity to welcome you back and provide an even better experience next time.Kind regards,LauraStaycity West End, EdinburghReception Team