Museum Apartments

Great stay for the price, very spacious rooms and well decorated. Really good location within old town as well. Noise could maybe be seen as a nuisance to some depending on the apartment you are given but me and my girlfriend never found this much of an issue in apartment 3. Overall a great stay.

Perfectly situated within walking distance to Princes Street. Fully equipped, very clean apartments that have everything you would need. We’ve stayed in Apartment 3 twice now and we love it. The huge living room windows look on to the back of a church. There is no city view from here but we love the privacy and there was no noise from the street. Booking and checking in/out was easy and the staff were extremely quick and helpful with any queries. Expensive, but most definitely worth it!

My husband and I booked 2 nights at The Museum Apartments as the highlight of our one week UK trip. We looked at the pictures and saw light, bright apartments with lovely views. The apartments were the biggest expense of our trip but we wanted a special place in Edinburgh. It took many phone calls to a call center before we managed to get the entry code for the apartment but they did allow us to check in an hour earlier. When we entered our apartment it was dark and depressing. We immediately went to the closed blinds in the lounge area and opened them. To our distress we looked out at a high brown walls. The worst view we've had from any accommodation (especially such expensive accommodation). And opening the blinds made hardly any difference to the lack of light in the apartment. The bedroom - off the lounge area was clean but felt dark and claustrophobic. We immediately emailed the name of the woman we'd been dealing with and asked for a light room with a view or at least an outlook that wasn't brown walls. We were told nothing else was available. My husband immediately said that we were very unhappy and would then like to cancel and that we had touched nothing. We were in the apartment for about 10 minutes. The response was that "as a gesture of goodwill" they would refund us the cleaning fee. We replied that the apartment was dark and depressing and did not match the photos. We received a response saying that it was a dingy day in Edinburgh but otherwise the apartment was as advertised. Photos from the web were included. (The lights were clearly switched on when the photos were taken and the brown walls were hidden behind the blind.) We emailed back attaching our photos of the dingy outlook and dark bedroom - no amount of sunlight could get in. We again asked for a refund (at least for the second night) and the contact details of the manager. No response and when we emailed again we'd been blocked. The cleaning fee was refunded but we remain over 300 pounds down. This is misleading advertising and amazing lack of customer care. There was a clean kitchen and bathroom but you would have to keep the lights on constantly to counteract the lack of natural light. Not what you want when you are paying a fortune for a memorable experience and to stay in a place that doesn't make you feel depressed and claustrophobic.

The apartment is supposed to have an Internet connection. We stayed for 7 nights. It was, at best, but mostly no Internet at all. We phoned on the first night. The response (by email) "it is not our responsibility". Who sends an email to someone complaining of not having Internet access. There were warm words - but no action. The second, and last, time we will stay there.

The apartment is lovely, very light and airy with plenty of room. The bed was comfortable but there was the faint sound of the nearby bar. However we both slept well and the bed was comfortable. I would use again if in Edinburgh as the location is great. Beware there is only limited street parking but there is a good open air car park within 300 yds which is 24hrs.

The room was the one in the photo. Apartment 8 I think. It was really clean and spacious.! Loved the location right opposite the Scotland national museum. Very convenient. Also, the hop on / off bus stopped just outside so that was really convenient as well. The kitchen was well equipped and included little things like salt and pepper and a range of cleaning goods, which I thought was above and beyond! The bathroom was spacious but lacked bench space, in fact there was none. Just a hand basin shower and toilet. but in a good sized room with a towel rail of course. Main living area was very modern, light and bright and well set out but was a bit of a problem at night time as there were no block out curtains or blinds - just white venetians. The sun goes down at 9.30pm and rises around 4.30am in the summer which was when we were there. There was no door on the bedroom which to me defeated the purpose of having a separate bedroom. There was also a nightclub downstairs which got quite noisy on the Friday and Saturday nights. We got woken up around 2am with the noise of people yelling. There was an amenity kit on the bedside tables which included an eyemask and ear plugs so I guess this has been mentioned before. Overall I really liked it but my partner, not so much because of the light and noise. Oh and I really liked the locks on the doors - no worry about losing a key as you just had to code numbers in to open doors from the outside and into the apartment.

great

This is a wonderful place to stay! Located very close to all the must-see areas of Old Town and New Town, it’s walkability was amazing. The room was very clean, had all amenities we needed, and the communication with staff was quick and kind. Highly recommend this apartment if you’re staying in the heart of Edinburgh.

Location of this apartment is convenient, close to hop-on hop-off stops, but I would not rent this apartment again because it has no AC and windows overlook the roadway. If you decide to open windows to get fresh air you cannot sleep because of very loud noise from the street.