We were forced to stay at this hotel as they had a contract with the soccer showcase at Creve Coeur soccer park that all players on our team had to stay at this hotel. When we arrived, they had 3 of us booked into a room with 2 double beds with no fold out sofa. Upon request they moved us to a 1/2 room with a king bed and a fold out sofa that barely fit into the room and was hard as a rock. It took two of us to extricate the extremely difficult pull-out handle. My son opted to sleep on the couch instead. We had to ask for extra toilet paper as there was no extra toilet paper stocked in the room. They will not do maid service unless you ask for it. The door for the shower is on the same side as the toilet so it is difficult to place the shower mat down where you can step on it. Security was good as you had to have a UPC code to access the gate. Although you could drive through the wrong way back entrance and get in the lot. Key cards are required to access the elevators which provided additional security. They did provide me with a free toothbrush/toothpaste since I had forgotten mine. The linen on the bed was torn. The lobby was 4-star, but we spent little time there.