Hotels Near Ross Dress for Less in Edwardsville

This hotel is a 3.5 but don’t have that option on TA. Arrived when the power was out which I don’t blame on the hotel. Actually the staff handled it well and was excellent throughout my stay. The downside is the rooms-while plenty big -need to be updated. Old carpet, wallpaper and tile and grout/molding issues in the older model bathroom. The rooms are clean tho and plenty of towels are provided. Needs more outlets around the desk but there is a usb hub by the bed-no clock tho. There was a sofa bed available. Was on the ground floor and even with blackout curtains cars pulling into parking spots and lot lights shone in room. The bed was fine. The HVAC /controls on both the wall and floor unit wouldn’t keep a constant temp. The fan on switch did not work either. Breakfast staff was excellent but slim pickings. Two Diamond parking spots but no room upgrades. Would stay here again but only because the staff was great. Close to the university but food is a couple miles drive away. Coffee and tea throughout the day in lobby but only caffeine free teabags were available.

This is a hard review to write. First off, the staff are all very good and put a lot of effort out. The problem is the hotel itself. It feels like it's in sort of a death spiral. Prices are low (and yes, you get what you paid for) so there is limited money for repairs, which means the hotel won't support higher prices and on and on. There are just a lot of small repairs that need to be made such as damage to drywall, shower rod is not flat so the curtain won't stay open.....so moisture gets every where and damages the drywall. Breakfast was fine. No pancakes/waffles...there's a spot for a machine, but I assume it's broken too. The pool was fine, but the door to the outside wouldn't stay closed, so someone had shoved a bunch of cloths (sheets?) In front of it to keep it closed. And they looked pretty gross, catching water. Again, it's an inexpensive hotel. The staff works hard, but they are working with limited resources.

TRAUMATIZING! This is by far the worst accommodation I’ve ever experienced. The only reason why I gave 1 star is for the PM front clerk, Jessica, who listened to our complaints and helped us check out as soon as possible. The lady who prepares the breakfast was very kind, but the breakfast option was not great. 1. DIRTY! Unwashed bedsheets. The room was so dirty! The bed sheets and pillow cases weren’t washed! You could smell the previous guest on those sheet and bed. I wanted to cry. Good thing is that we always bring our own bed sheet so we just covered it up since it was already late at night. 2. FOOD IN MICROWAVE. As if the dirty beds wasn’t enough, I opened the microwave to heat up some milk for my daughter and I found a left over bag of White Castle in it! Disgusting!!! If the housekeeper is going to pretend to have the room cleaned, at least make sure all the trash has been cleared out the room. The microwaved was stained with splattered food all over. The coffee maker, refrigerator, tv and furnitures had dust sitting on them. 3. DISGUSTING FLOOR. It doesn’t stop at the microwave. I found shoes under the bed. That freaked me out because I thought someone was under the bed! The bed has a base frame and they didn’t even bother to check the little space under the bed. The carpet was clearly not vacuumed. The rooms were just unsanitary, I honestly feared for our health, especially for my little girl. 4. The pool was closed. It was not stated in their website. Nor was there any note from their email prior to our check in. The pool is closed due to “health” and sanitary issue. That was a red flag. They told us to use the pool from Leisure world and they reimburse us. We did for one night but that was so dirty! And the hotel did not reimburse us as they said even after leasing the receipt and emailing it to the GM. 5. BROKED DOWN ELEVATOR. They placed my group with children on the 3rd floor. It would’ve been fine if the elevator was working but it broke down! The elevator inspection sheet was outdated to Feb 2022. Scary. 6. UNAUTHORIZED CHECK OUT. We received an email that we have been checked out on our second day while we were out exploring the city. We tried calling for 30 minutes without any luck. No one answers the phone in this hotel. We had to drive back for 30 minutes just to make sure they don’t clear out our rooms. What a headache and inconvenience. We were robbed a good and relaxing vacation. This was the last straw. This was a blessing in disguise because we had to check out and get out of there as soon as possible. We requested for a refund for the rest of our reservation and got out of there as soon as possible. We weren’t 100% sure if they were going to return our money but we found another Marriott hotel the same day to stay during the remainder of our vacation. This stay caused so much inconvenience, trauma and fear for our health and safety. We did not deserve to be charged for this experience. I hope no othe

Breakfast buffet was nice but always scrambled eggs bacon and sausage. Not much variation. Rooms were nice but they could use some updating.Sissy the breakfast waitress was outstanding every morning. The steak house Poerters was top notch. Very good Filets and the wedge salad was very good as well. I would stay here every time I come to this area.

The hotel itself was adequate. The majority of the staff were helpful and friendly. The issue: Two rooms were booked and paid for, but the hotel reserved only one. Despite the fact that payment for two rooms was posted to my credit card, the hotel's general manager insisted that one was simply a ”pending charge”. After two nonsensical conversations with her, I contacted my credit card company, verified that two payments had occurred and were not ”pending”, and had the disputed charge removed from my account.

Great hospitality from morning till dark. Great customer service. I will recommend this hotel to anyone they will love it.