Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW

Location was perfect for our needs, near to beautiful Yarm! The amenities were good and a dip in the pool was perfect after a hot day! Overall cleanliness was good, just needed a few touch up here and there, tiles missing in spa area a Nd our bathroom looked tired! Disappointed that there was no compensation for broken key card machine and we found this unnerving as it felt very ‘big brother’ being tracked on our every move! A drink at dinner, complimentary breakfasts or bar meal would have been a nice gesture!

We had a fantastic stay staff were very welcoming. Excellent value for money very enjoyable would stay again.

The tiles in the bathroom were cracked, not just one or 2 but whole sections. The shower was very dated to put it politely. The floor was extremely slippery if you used the shower. There were burn marks and stains on the floor and the furniture was spartan and looked like it wasn't in keeping with each other. The walls were blank and drab with no pictures or any colour to the room. Everything looked and felt well used and warn and not very clean. There was no air-conditioning just a very in effective one speed fan and I'm not sure if it achieved anything. The desk fan was covered in a white bin bag, great for stopping dust perhaps but looks bad. The room itself also only had two available plugs, including one for the kettle and neither was near the bed. The bed however was comfortable. The blind on the window looked basic and cheap and didn't do much to block out the security light which shone like a search light into the room as it covered the car park. Finally regardong the hotel, the decor of the hotel corridors reminded me of a nursing home and again looked, used, tired and dirty. The spa could have been nice however in the pool and particularly in the hydro pool there were more tiles missing (even being piled on the side) than there were in situ. Meaning the same issues of cleanliness were apparent but so two was a question of safety as many of the broken or spaces for missing tiles were Sharpe. All in all I have to say I was disappointed, I have been in more pleasant and welcoming hotel rooms which were cheaper and cleaner, including many that were very heavily used. The only reason for not complaint or report it was that we only stayed for a night, didn't spend a lot of time in the room although I wouldn't have wanted to and I wasn't even asked on check out if everything had been ok. With a major refurbishment and modernisation this could be lovely, but I'm afraid once bitten twice shy and I won't be staying again. I only gave 1 star because you can't leave 0

The hydro pool is in the worst condition I’ve ever experienced. Half of the tiles have come off. Some at the bottom of the pool, some at the side of the pool. ( see attached photos ). Big danger hazard. Will not be using again anytime soon. NEEDS SORTING ASAP

The hotel was OK. Staff weren’t the best in hospitality. The room was ok apart from the shower and single bed with no option to move.

Booked the Parkmore for my grandmas 80th birthday with 21 of our family and friends, the restaurant was beautiful, James and his staff went above and beyond for us to make sure my grandma had a perfect afternoon. The food was very good and we couldn’t be any happier with everything. Thank you so much for a lovely afternoon.

Good location - quiet but pleasant 20 min walk to town centre. Easy parking. Very friendly reception. Accommodation functional but very clean, very comfortable bed & linen and a great shower ( looks new). Breakfast was an amazing feast - excellent quality full english and served by very pleasant young staff. Best all round value Ive had in years - and I have travelled a great deal !

Very run down leisure club Pool cold and low Both jacuzzis out of action Steam room not working Club ‘allegedly’run by present inmates of HMP Kirklevington Very questionable people entering club who are clearly not members and often not challenged as no staff member on desk Staff members often eating their supper at the desk, takeaways delivered to hotel, recently curry and last week kebab and chips! Not exactly the right image. No rules or etiquette in the club Very downmarket, sadly! No female staff, female members very put off by male ‘bouncer’ like staff

came today for a spa day with my friend. we were stood at reception for 5 minutes before anyone acknowledged us as he was stood outside. we wernt advised that the steam room was out of order so there was only the sauna to use which was very small so not much opportunity to go in due to the volume of people wanting to use it. the hydro pool was full of missing tiles and both mine and my friends feet were ****** into one of the air holes which really hurt and I guessing by the force of the suction on it that it should be covered. the spa in general was just very disappointing and the tiles around the edge of the pool near the jacuzzi looked grubby. shame that a rare day off and trip to the spa was so disappointing!!